Technical Services Intern

ASM Global

Apr 9

Internship
Part-time
Off-cycle Internship
IT & Cybersecurity
Houston
Quick Apply

AI generated summary

You must have strong communication, analytical skills, tech knowledge, work independently, and be enrolled in an accredited IT program to excel in this technical services internship.
You will assist IT team with tech support, troubleshoot issues, implement software/hardware, monitor networks, and shadow different departments to learn all aspects of the company.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be available to work a minimum of 20 hours per week.
Strong oral and written communication skills.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Maintain and handle confidential information.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
Education and/or Experience:
Enrollment in or graduated from a two or four-year program at an accredited college or university with a focus in Information Technology, Computer Science, or related field.
Basic understanding of computer hardware, software, and networks.
Skills and Abilities
Strong analytical and problem-solving skills with the ability to learn new technologies quickly.
Familiarity with operating systems, such as Windows and macOS, and common software applications.
Excellent communication skills, both written and verbal.
Ability to reach deadlines and work quickly and efficiently.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Ability to work independently and as part of a team.
Computer Skills:
Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word, PowerPoint, CCTV, and Security Systems.
Experience in Microsoft Office, Windows 7, 10, and MacOS.
Other Qualifications:
Be licensed to operate a motor vehicle in the United States.

Responsibilities

Assist the IT team in the maintenance and support of technology infrastructure, including hardware, software, networks, and servers.
Collaborate with IT personnel to respond to user requests for assistance, troubleshoot problems, and help develop solutions.
Assist with the installation, configuration, and maintenance of computer systems, and software applications.
Participate in IT projects, such as system migrations, software deployments, and network enhancements, under the guidance of IT professionals.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to IT Manager. Monitor and test resolution for those issues escalated to IT Manager.
Assist with monitoring of backup systems and other procedures to ensure data security and recovery.
Monitor Network Switch equipment and enable/disable ports as needed.
Support FileMaker Database users.
Patch copper and fiber network patches as necessary to extend services where needed.
Assist in maintaining documentation and inventory of IT equipment.
Stay informed about emerging technologies, industry trends, and best practices in IT support and services.
Shadow various people within the company to learn all aspects of the company including but not limited to: Technical Services Audio Visual, Scoreboard / Videoboard Operations, and Smart City Networks (Event Setup).
May perform other duties as assigned.

ASM Global

Home to the World's Biggest Moments

Entertainment & Media

Industry

10,001+

Employees

2019

Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.