FAQs
What is the job title for this position?
The job title is Technical Support Intern – 12 Month Placement.
Where is the position located?
The position is located at Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED.
What duration is the internship?
The internship is for a 12-month period.
What type of products will I be supporting in this role?
You will be supporting security and video surveillance products, including IP cameras, Network Video Recorders, and Video Management Systems.
What are my main responsibilities as a Technical Support Intern?
Your main responsibilities will include supporting business customers, building technical support resources, developing E-Learning content, maintaining the support portal, providing technical support for operating systems, participating in conferences, and installing and configuring IT equipment.
What qualifications are required to apply for this internship?
Applicants must be at the undergraduate level, currently studying IT, software engineering, or a related degree.
What essential qualities are sought in applicants?
Essential qualities include excellent problem-solving, interpersonal, and analytical skills, effective communication and teamwork abilities, experience with Windows and Linux, customer service experience, and a willingness to learn.
Is previous experience required for this internship?
While specific previous experience is not required, familiarity with Windows or Linux operating systems and experience in working with customers are beneficial.
Will I receive training during the internship?
Yes, the internship is designed to provide foundational training and growth opportunities within the company.
What skills will I have the opportunity to develop during this internship?
You'll have the opportunity to develop skills in technical support, documentation creation, E-Learning development, IT equipment installation, and customer interaction.
Are there opportunities for career advancement after the internship?
Yes, the internship is intended to set the foundation for growth and a possible career path within the company.