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Technical Support Intern – 12 Month Placement

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Belfast

Requirements

  • Excellent problem-solving, interpersonal and analytical skills
  • Ability to communicate clearly and work optimally as part of a team
  • Experience with Windows XP/7/10/11 or Linux
  • Experience in working with customers
  • A willingness to learn new skills and accept new challenges
  • Applicants must be at undergraduate level, currently studying IT, software engineering or related degree

Responsibilities

  • Work as part of the Customer Support Team in supporting Johnson Controls business customers worldwide
  • Build technical support resources in the format of documentation and videos for our Customer Support Portal website
  • Develop E-Learning content for our Moodle platform using simulations and videos
  • Develop and maintain the American Dynamics Support Portal website
  • Provide technical support in Linux and Microsoft operating systems and applications
  • Participate in conferences and customer demonstrations to showcase our products
  • Install and configure hardware, software and related IT equipment and devices
  • Upgrade and test customer equipment on customer sites

FAQs

What is the job title for this position?

The job title is Technical Support Intern – 12 Month Placement.

Where is the position located?

The position is located at Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED.

What duration is the internship?

The internship is for a 12-month period.

What type of products will I be supporting in this role?

You will be supporting security and video surveillance products, including IP cameras, Network Video Recorders, and Video Management Systems.

What are my main responsibilities as a Technical Support Intern?

Your main responsibilities will include supporting business customers, building technical support resources, developing E-Learning content, maintaining the support portal, providing technical support for operating systems, participating in conferences, and installing and configuring IT equipment.

What qualifications are required to apply for this internship?

Applicants must be at the undergraduate level, currently studying IT, software engineering, or a related degree.

What essential qualities are sought in applicants?

Essential qualities include excellent problem-solving, interpersonal, and analytical skills, effective communication and teamwork abilities, experience with Windows and Linux, customer service experience, and a willingness to learn.

Is previous experience required for this internship?

While specific previous experience is not required, familiarity with Windows or Linux operating systems and experience in working with customers are beneficial.

Will I receive training during the internship?

Yes, the internship is designed to provide foundational training and growth opportunities within the company.

What skills will I have the opportunity to develop during this internship?

You'll have the opportunity to develop skills in technical support, documentation creation, E-Learning development, IT equipment installation, and customer interaction.

Are there opportunities for career advancement after the internship?

Yes, the internship is intended to set the foundation for growth and a possible career path within the company.

Government
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry.

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