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TUI Retail Apprentice, Kilmarnock, 25 Hours

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TUI

Dec 7

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Glasgow

Requirements

  • Good knowledge of excellent customer service and a genuine passion to work within tourism
  • Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
  • Self-motivated and willing to act on feedback, remaining positive when faced with challenges
  • Willing to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and able to communicate effectively
  • Grade 9 – 4 GCSE or equivalent in both English and Maths
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
  • If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
  • You’ll be given time within your working week to complete practical and written assignments via your online learning platform and assigned a dedicated learning coach who’ll guide you through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

FAQs

What is the job title for this position?

The job title is TUI Retail Apprentice.

Where is the job location?

The job is located in Kilmarnock, GBR.

What is the working hours for this apprenticeship?

The apprenticeship is part-time, comprising 25 hours per week.

What is the duration of the apprenticeship?

The apprenticeship lasts for two years.

What is the starting salary for this role?

The starting salary is £6.92 per hour.

Are there commission opportunities in this role?

Yes, employees can benefit from a commission scheme for exceeding targets.

What type of benefits does TUI offer?

TUI offers fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off, along with a pension scheme and life assurance.

What kind of qualification will I achieve upon completion of the apprenticeship?

You will achieve a Level 3 Travel Consultant qualification.

What knowledge or experience is required for the role?

A good knowledge of excellent customer service and a genuine passion to work within tourism is required.

What qualifications do I need to apply?

You need a Grade 9 – 4 GCSE or equivalent in both English and Maths.

Is there flexibility in the work schedule?

Yes, the shift pattern includes weekends, bank holidays, and evenings to provide flexibility for customers.

Will I receive training during the apprenticeship?

Yes, you will receive training on a variety of systems and have a dedicated learning coach to guide you.

Does TUI support diversity and inclusion in the workplace?

Yes, TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are.

How do I apply for this role?

To apply, you need to answer the application questions fully and complete an online assessment once your application has been submitted.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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