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Work Experience Placement - Customer Service (January-March 2025)

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • 19d left

AI generated summary

  • You must have a positive attitude, strong communication and organizational skills, be in full-time education (Y10/S4+), and hold a valid passport. Passion for aviation is essential.
  • You will assist in check-in and boarding processes, gaining hands-on experience in customer service alongside colleagues at Heathrow Terminal 5 or 3.

Requirements

  • - Professional and positive attitude
  • - Passionate about the airline and our business
  • - Good communication skills
  • - Strong organisation and prioritization
  • - Year 10/S4 or above
  • - Have a valid passport
  • - In full time education in school or college (not university)

Responsibilities

  • - Experience working life as a Customer Experience Representative at Heathrow Terminal 5 or 3
  • - Develop essential skills and spend each day working alongside Colleagues in Check in, Boarding and more

FAQs

What is the duration of the Work Experience Placement?

The duration of the Work Experience Placement is 5 days.

Where is the placement located?

The placement is located at London Heathrow.

What are the dates for the Work Experience Placements?

The placements will run during the following weeks: W/C 13th January, W/C 3rd February, and W/C 10th March 2025.

When is the application closing date?

The application closing date is 25th September 2024.

Who is eligible to apply for the Work Experience Placement?

To apply, you must be in Year 10/S4 or above, have a valid passport, and be in full-time education in school or college (not university).

Can students from anywhere in the UK apply for this placement?

Yes, students from anywhere in the UK can apply, but they must be willing to travel to London Heathrow for the duration of their placement.

What qualities are British Airways looking for in applicants?

British Airways seeks applicants with a professional and positive attitude, passion for the airline industry, good communication skills, and strong organization and prioritization abilities.

What happens after the application closing date?

After the application closes, successful applicants will receive a form to select which week they can attend for the work experience.

Is there any follow-up opportunity after the Work Experience Placement?

Yes, students who complete the placement may apply for the Inspire Student Ambassador Programme, which provides further development and involvement in events.

What do I need to submit along with my application?

You must complete the pre-learning project on Speedbird-Z and attach the required project to your application via the 'supporting files' section.

Will I need a consent letter from my school?

Yes, if you are successful in your application, you will be required to provide a school consent letter to permit your absence from school or college.

Travel & Leisure
Industry
51-200
Employees
1919
Founded Year

Mission & Purpose

British Airways is a renowned airline that offers a comprehensive range of travel services to passengers worldwide. As a prominent player in the aviation industry, their primary goal is to provide seamless and exceptional travel experiences for customers. British Airways operates a vast network of flights, serving numerous destinations across the globe. With a focus on safety, comfort, and efficiency, they strive to deliver superior customer service, ensuring that passengers have a pleasant and convenient journey. Whether it's for business or leisure, British Airways aims to connect people, cultures, and experiences by offering reliable and convenient air travel options.

Benefits

  • Discounts: You can enjoy special discounts and savings on a range of products such as hotels and phones to tie in with your staff travel trip

  • Well-Being: Wellbeing sponsors and advisers across British Airways promote a number of wellbeing and inclusion initiatives. We also offer a variety of other benefits to help you develop as a professional, and stay healthy and productive

  • Pay

    You’ll receive a market-competitive salary that reflects the role that you do

  • BonuS

    Share in our success. Individual bonuses are given in line with our financial, operational, customer and personal performance

  • Season Ticket Loans

    Public transport season tickets offer considerable cost savings and convenience, although a substantial initial outlay is required. We offer interest-free loans to purchase season tickets