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002RR3 - Claims Investigator 3

  • Job
    Full-time
    Mid Level
  • Government & Politics
    People, HR & Administration
  • Indianapolis

AI generated summary

  • You need a high school diploma or equivalent, complete the trainee program, have knowledge of UI laws, strong interview skills, and the ability to work under pressure while being organized and detail-oriented.
  • You will coordinate with claimants and employers, investigate eligibility issues, make determinations on benefits, handle correspondence, assist with appeals, and address system errors.

Requirements

  • Must have a High School Diploma or High School Equivalent (HSE) or three (3) years of comparable experience.
  • Successfully completed the Claims Investigator Trainee Program.
  • The ability to quickly acquire general knowledge of, state and federal statutes and administrative rules, case law and procedures regarding unemployment insurance.
  • Recognize and detect potential instances of claimant and employer fraud.
  • A broad knowledge of the UI system, laws, and policies necessary to discover.
  • Knowledge of how to conduct interviews that display good communication skills under unfavorable and adverse conditions.
  • Recognize eligibility issues and applies proper state and federal statutes, administrative rules, case law, policies and written guidelines to make an eligibility determination.
  • The ability to work well under pressure and able to always maintain a professional disposition.
  • The ability to make quick and efficient decisions.
  • The ability to be organized and have attention to detail.
  • The ability to navigate multiple computer systems efficiently and effectively and stay abreast of regular changes and updates.
  • The ability to effectively prioritize and manage time.

Responsibilities

  • Coordinate with claimants, employers, and agency staff to make basic eligibility determinations.
  • Explain laws, procedures and various unemployment programs to claimants and employers including benefit rights and eligibility requirements.
  • Investigate eligibility issues, which includes in-depth interviews of claimants and employers to determine employment history and/or separation information.
  • Make and compiles final written determinations of entitlement to, or denial of benefits and forward to Central Office for monetary determinations.
  • Receive, investigate, and reply to all correspondence from all claimants and employers involving claims in local office.
  • Investigate stolen, lost, destroyed, or forged benefits warrants.
  • Assist both claimant and employers in filing appeal forms for protested claims.
  • Determine exhibits to be offered during appeals hears and defend determinations.
  • Receive, investigate, and correct system error list related to wage reporting, claim computation, and payment of benefits.

FAQs

What is the starting salary for the Claims Investigator 3 position?

The starting salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

What qualifications are required to apply for the Claims Investigator 3 position?

You must have a High School Diploma or High School Equivalent (HSE) or three (3) years of comparable experience, and you must have successfully completed the Claims Investigator Trainee Program.

Is there room for advancement in this position?

Yes, this role may be utilized in a supervisory capacity based on agency needs.

What types of benefits does the State of Indiana offer to full-time employees?

The State of Indiana offers a comprehensive benefits package that includes medical, vision, and dental plans, wellness rewards, a health savings account, flexible work scheduling options, pension plans, paid leave, education reimbursement, and more.

Will I need to participate in appeals hearings?

Yes, Claims Investigators can be expected to participate in appeals hearings in front of an Administrative Law Judge via telephone.

What characteristics are important for success in this role?

Important characteristics for success include the ability to work well under pressure, make quick and efficient decisions, have attention to detail, communicate effectively, and navigate multiple computer systems efficiently.

How does the State of Indiana ensure diversity and inclusion in the workplace?

The State of Indiana is committed to creating a welcoming and equitable workplace and is proud to be an equal opportunity employer. They aim to create a workforce that is representative of Indiana's population.

What is the work location for the Claims Investigator 3 position?

This position is located in the Indianapolis office, with flexible work available once all required training is completed.

Are there any specific knowledge requirements for this position?

Yes, candidates must quickly acquire general knowledge of state and federal statutes, administrative rules, case law regarding unemployment insurance, and have the ability to recognize and detect potential instances of fraud.

How can individuals with disabilities receive assistance during the application process?

Individuals with disabilities can request reasonable accommodations by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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Mission & Purpose

State government is more than senators, representatives, and elected officials. We build highways, provide drivers licenses, protect our children and vulnerable populations, create jobs, connect Hoosiers to job opportunities, maintain state parks, train law enforcement officers, and we run museums and hospitals. We also provide unemployment insurance, disability, and workers compensation, among countless other services. We're 30,000 strong and still have more work to do.