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Job

Account Management Associate I, New/Corp Accounts

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Kaiser Permanente

•

14d ago

đź’Ľ Graduate Job

Honolulu

AI generated summary

  • You need a high school diploma or 1 year office experience. Preferred: Bachelor's degree in relevant field and Health Insurance License where required.
  • You will support customer relationships, address basic tasks, follow procedures, and collaborate with team members to assist with contract, benefit, and renewal activities.

Graduate Job

Business, Operations & Strategy•Honolulu

Description

  • Completes assigned tasks to support account strategy including supporting data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Requirements

  • High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment.
  • Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): N/A
  • Preferred Qualifications:
  • Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
  • Health Insurance License in state(s) where applicable.

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with significant guidance. Responds to the needs of others as directed to support completion of routine work tasks.
  • Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established processes, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.
  • Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to obtain basic information to support contract, benefit/service, and renewal activities; following detailed instructions to address and resolve basic customer, consultant, broker, and/or channel partner questions and concerns; completing basic prescribed tasks with a close degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a close degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Details

Work type

Full time

Work mode

office

Location

Honolulu