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Account Manager

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Marketing
  • Berlin
  • Quick Apply

AI generated summary

  • You need 3+ years in digital marketing, 1+ year in affiliate marketing, strong client management skills, and proficiency in German and English. Excel and PowerPoint competency is essential.
  • You will manage client portfolios, communicate regularly, grow revenue, resolve disputes, troubleshoot issues, collaborate with teams, and oversee strategies while maintaining documentation and project involvement.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 3+ years of digital marketing experience including client service (agency, client or consulting)
  • At least 1 year of experience in affiliate marketing
  • BA degree in a Marketing field preferred
  • Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
  • Experience in strong client relationships, reinforced by building trust, advising and upselling
  • Good project management skills
  • Web literate (tracking analytics and methods)
  • Highly organised, self-motivated, good time-management, able to prioritise
  • Think creatively, has a problem-solving approach and uses professional judgment
  • Proactive - continually looking for ways to grow and improve within own role
  • Work well under pressure and to tight deadlines
  • Inquisitive approach to continuously learning on the job
  • Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
  • Excellent written and verbal communication
  • Confident interpersonal skills
  • German and English speaker
  • Detail-orientated
  • Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
  • Proof that you can set and surpass KPI targets
  • Reliable and able to work independently on targets
  • A real team player that is able to integrate and work closely with an enthusiastic team
  • Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

Responsibilities

  • Managing a portfolio of clients
  • Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets
  • Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
  • Ensure that clients are managed profitably - give strategic advice to support their growth plans
  • Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
  • Retain existing clients and manage dispute resolution
  • Work with dedicated Manager/ Senior Manager to manage overall client experience
  • Perform delivery of client strategy in regular Account Review face-to-face presentations
  • Learning, understanding and advising clients on how to use our technology
  • Regularly review contracts to understand contracts and billing mechanisms
  • Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
  • Owning revenue and forecasting for own client portfolio
  • Maintain documentation of client performance and activities in internal systems
  • Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
  • Work closely with publisher services to identify partnership opportunities to grow our business
  • Working closely with Analytics’ team to help interpret data and build more effective strategies
  • Work with other channel counterparts to provide full Rakuten Marketing experience to clients
  • Plan communication activities for your account’s campaigns, alongside MarCom team
  • Developing, maintaining, and extending relationships internally and externally
  • Taking on 1-3 internal projects per year

FAQs

What is the minimum experience required for the Account Manager position?

Candidates must have at least 1+ years of experience managing affiliate marketing programs for Tier 1 clients.

What industries will the Account Manager primarily work with?

The Account Manager will primarily work with leading finance, travel, and technology advertisers.

Are there specific educational requirements for this role?

A BA degree in a Marketing field is preferred.

What technical skills are necessary for the Account Manager position?

Candidates should have 3+ years of digital marketing experience, at least 1 year in affiliate marketing, and be competent in Microsoft Office, particularly Excel and PowerPoint.

Is multilingual proficiency required for the Job?

Yes, the candidate must be fluent in both German and English.

What are some key responsibilities of the Account Manager?

Key responsibilities include managing a portfolio of clients, establishing communication, growing revenue, and collaborating with internal teams to ensure client expectations are exceeded.

How important is teamwork in this role?

Teamwork is crucial as the Account Manager will need to integrate and work closely with an enthusiastic team while also being able to work independently towards targets.

What qualities are emphasized for personal effectiveness in this role?

Candidates should be highly organized, self-motivated, have good time-management skills, and possess a proactive approach to their work.

What does Rakuten value in its employees according to the Five Principles for Success?

Rakuten values continuous improvement, professionalism, customer satisfaction, a fast-paced approach, and innovation as outlined in the Five Principles for Success.

What type of client management experience is expected from candidates?

Candidates should have experience in building strong client relationships, advising, and upselling, as well as managing disputes effectively.

Leading the industry in delivering performance-driven marketing solutions.

Technology
Industry
501-1000
Employees
1996
Founded Year

Mission & Purpose

Rakuten Advertising leads the industry in delivering performance-driven marketing solutions that help the world’s top brands connect with unique, highly engaged audiences – from awareness to activation. At Rakuten, we outthink the competition and outperform your expectations. Our experienced full-service team works to create the best ad experiences for brand, audience, and affiliate alike – one where people get the right message at the right time to drive attention, action, loyalty, and value. Working across affiliate, display, search, programmatic, and media, we leverage a global partner network and our owned-and-operated properties to reach people like no one else. Your goals are our goals, and we’ll work like no one else to help you exceed them. Backed by industry-leading technology, global media properties, and the largest partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond. A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in New York City, with offices throughout EMEA, APAC, LATAM, and North America.

Benefits

  • Professional development opportunities

  • ‘Work from Anywhere’ July!

  • Stock options

  • Commuter benefits

  • Well-being & mental health benefits

  • Subsidized days for family care