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Account Manager

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Adyen

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You need 2-5 years in a client-facing role, proficiency in German and English, and be open to travel. Experience in payments or enterprise software is a bonus.
  • You will collaborate with team members on accounts, manage relationships for growth and satisfaction, drive commercial discussions, oversee projects, analyze data, and provide customer feedback internally.

Requirements

  • You have 2-5 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
  • This role is based out of our Berlin office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
  • You have full professional written and verbal proficiency in German and English (other languages are a plus).
  • Some domestic and international travel is required.

Responsibilities

  • Collaboration- As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
  • Relationship management- Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
  • Commercial acumen- Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
  • Project management- Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
  • Technical Affinity- Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
  • Feedback- Serve as a feedback loop for your customers internally.

FAQs

Do we support remote work?

This role is based out of our Berlin office, and while we have a hybrid workplace model, we do not offer remote-only roles.

What are the main responsibilities of the Account Manager role?

The main responsibilities include collaboration with other Account Managers, managing customer relationships, driving commercial acumen, project management, maintaining technical affinity, and providing internal feedback for our customers.

What qualifications are required for the Account Manager position?

Candidates should have 2-5 years of full-time work experience in a client-facing commercial role, have professional proficiency in German and English, and preferably have experience in account management, consulting, or the payments industry.

Is travel a requirement for this position?

Yes, some domestic and international travel is required for this role.

What skills are essential to succeed in this role?

Essential skills include strong communication and time management skills, the ability to develop relationships, a passion for learning about the payments industry, and a strong analytical and data-driven mindset.

What growth opportunities does Adyen provide?

Adyen offers an environment focused on individual success, opportunities to work on cross-functional initiatives, and access to our AM Academy for skill development.

How does Adyen approach diversity, equity, and inclusion?

Adyen welcomes diverse perspectives and backgrounds, encouraging individuals from all communities to apply and be their true selves, emphasizing the importance of unique voices in solving business and technical challenges.

How long does the interview process typically take?

The interview process generally takes about 4 weeks to complete but may fluctuate depending on the role.

How can I learn more about Adyen's hiring process?

You can learn more about our hiring process through the information provided on our careers page, and you are encouraged to reach out if you need additional flexibility.

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Adyen is a global payments company that provides businesses with a unified platform to process payments across online, mobile, and in-store channels. Its technology allows companies to accept payments from anywhere in the world and manage transactions securely and efficiently. Adyen's ultimate mission is to help businesses grow by providing them with the tools to simplify payments and improve customer experiences. Their purpose is to drive innovation in the payments industry, making transactions seamless and accessible for both businesses and consumers globally.