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Account Manager Client Services - Remote Nationwide

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Optum

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Houston
    Remote

AI generated summary

  • You need a high school diploma, 3+ years in client-facing roles, 1+ year in Pharma, CRM experience (Salesforce), data analysis skills, Microsoft Office proficiency, and the ability to travel 25%.
  • You will build and maintain client relationships, conduct business reviews, document interactions in Salesforce, analyze data, collaborate with teams, and manage up to 15 accounts.

Requirements

  • High School Diploma/GED (or higher)
  • 3+ years of experience working in a client facing position, sales position, account manager or product Manager role
  • 1+ years of experience in the Pharma space (patient assistance, co-pays, working with pharmaceutical brand teams etc.)
  • 1+ years of experience with a CRM tool such as Salesforce
  • 1+ years of experience analyzing data and developing insights for client presentations
  • Intermediate level of proficiency with Microsoft Office Products (Word, Excel, PowerPoint) and Adobe
  • Ability to travel approximately 25% of the time

Responsibilities

  • Establish, develop and continuously maintain a relationship with their designated clients
  • Facilitate business reviews at least annually with clients to ensure strong program adoption
  • Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM
  • Actively work to proactively engage clients with a goal of maintaining a high retention rate greater than 97%
  • Effectively keeps others adequately informed by presenting information to everyone involved
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Experience working for or in Pharma; Experience working with Pharmaceutical Brand Teams or Patient Assistance space strongly desired
  • Technical skills a must
  • Works closely with Sales/Data/Program Engineering, Billing, Implementation/Leadership teams to cultivate strong client relationships and work to grow existing account(s)
  • Ability to understand data, and analyze to produce outcomes and insights
  • Communicate development needs/request to product owner
  • Experience managing up to 10-15 accounts at a time, with an increased seasonal workload

FAQs

Do we support remote work?

Yes, this position allows for full remote work from anywhere within the U.S.

What is the primary responsibility of the Account Manager Client Services?

The primary responsibilities include revenue retention and growth, customer satisfaction, opportunity generation, and relationship management with designated clients.

What are the required qualifications for this position?

Required qualifications include a High School Diploma/GED, 3+ years in a client-facing or sales position, 1+ year in the Pharma space, experience with a CRM tool like Salesforce, and data analysis experience.

Is travel required for this position?

Yes, there is an expectation to travel approximately 25% of the time.

What tools will I need to be proficient in for this role?

Proficiency with Microsoft Office products (Word, Excel, PowerPoint) and Adobe is required, along with technical skills for handling various software applications.

How many accounts will I be managing at a time?

You will be managing up to 10-15 accounts simultaneously, with a potentially increased workload during peak seasons.

What is the salary range for this position?

The salary range for this role is $71,600 to $140,600 annually, depending on various factors such as local labor markets and work experience.

Are there benefits offered with this position?

Yes, UnitedHealth Group offers a comprehensive benefits package, including incentives, recognition programs, equity stock purchase options, and 401k contributions subject to eligibility requirements.

What is the work schedule for this position?

This is a full-time position requiring flexibility to work any of the 8-hour shift schedules during normal business hours of 8:00 am to 5:00 pm.

What does the application process look like?

This job posting will remain open for a minimum of 2 business days or until a sufficient candidate pool has been gathered, and may come down early due to high application volume.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.