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Account Manager FBA, Fulfilment by Amazon (FBA)

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Amazon

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Hamburg

AI generated summary

  • You need experience in account management, business development, or consulting, knowledge of e-commerce or retail, and familiarity with databases and SQL.
  • You provide support to Sellers, monitor portfolio success, conduct training, collaborate with teams for improvements, and analyze data to optimize the Fulfilment by Amazon program.

Requirements

  • Experience in account management, business development, or consulting
  • Knowledge of e-commerce or retail industry
  • Familiarity with databases and SQL

Responsibilities

  • As a central contact person, you enjoy providing competent support to our Sellers (this is done in a time-limited account management approach)
  • You constantly monitor the success of your portfolio by means of detailed evaluations
  • You proactively participate in the implementation of trainings, webinars and conferences
  • You work closely with the central teams (i.e. logistics, marketing) to review the Sellers' experience and develop suitable improvement measures
  • Through weekly analyses (evaluation and database queries) you check the success of the 'Fulfilment by Amazon' program and initiate measures to optimize results if necessary

FAQs

What is the primary responsibility of the Account Manager FBA?

The primary responsibility of the Account Manager FBA is to provide competent support to sellers, monitor the success of their portfolio through evaluations, and assist sellers in launching and accelerating their business with Fulfilment by Amazon.

Which locations are available for this position?

The Account Manager FBA position is available in Berlin, Munich, or Hamburg.

What qualifications are needed for this role?

Candidates should have experience in account management, business development, or consulting, knowledge of the e-commerce or retail industry, and familiarity with databases and SQL.

Is there an opportunity for professional development in this role?

Yes, due to Amazon's above-average growth, there are excellent development opportunities available for employees in this role.

How does Amazon approach diversity in hiring?

Amazon believes that employing a diverse workforce is central to its success and makes recruiting decisions based on experience and skills, valuing candidates' passion to discover, invent, simplify, and build.

Will the Account Manager FBA be involved in training and events?

Yes, the Account Manager will proactively participate in the implementation of trainings, webinars, and conferences.

Do I need to have prior experience with Fulfilment by Amazon?

Prior experience specifically with Fulfilment by Amazon is not explicitly required, but knowledge of the e-commerce or retail industry is necessary.

What kind of analysis will the Account Manager be responsible for?

The Account Manager will conduct weekly analyses, including evaluations and database queries, to check the success of the Fulfilment by Amazon program and initiate measures to optimize results as necessary.

Can I apply if I have a disability?

Yes, Amazon encourages applications from individuals with disabilities and provides accommodations during the application and hiring process.

What kind of creative opportunities can be expected in this role?

The position offers a high degree of creative freedom for ideas, allowing the Account Manager to contribute to improvements in the seller experience and operational processes.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.