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Account Manager, Healthcare Strategic

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Informatica

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Parker

AI generated summary

  • You need 8+ years of experience, strong industry knowledge, expert presentation and negotiation skills, and a deep understanding of software solutions and strategic business objectives.
  • You will expand sales, develop strategic plans, document CRM data, forecast revenue, collaborate on marketing, promote products, gather customer feedback, and engage with executive decision makers.

Requirements

  • Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
  • Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
  • Complete, “big-picture” understanding of the business and technical contexts of key accounts.
  • Driven, self-starter who exudes leadership on account set and compels others to get on board.
  • Fully adept at consultative effectiveness and establishing trust with internal and external customers.
  • Fully functional knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.
  • BA/BS or equivalent educational background is preferred.
  • 8+ years of relevant professional experience

Responsibilities

  • Expands sales within existing and/or new accounts while building relationships with key decision makers.
  • Develops and executes a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica’s solutions to customer business requirements.
  • Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
  • Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
  • Collaborates with Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions.
  • Promotes Informatica’s products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
  • Provides customer feedback to internal stakeholders for product, systems, and process improvements.
  • At this level, incumbents will have expert-level knowledge of selling the company’s products and services.
  • Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
  • Incumbents routinely sell-to and interact with executive-level customer decision makers, to include up to CXO levels.

FAQs

What is the primary responsibility of the Account Manager, Healthcare Strategic role?

The primary responsibility is to directly sell enterprise software solutions, expand sales within existing and/or new accounts, and develop relationships with key decision-makers in the healthcare sector.

What kind of travel is expected in this position?

Extensive travel to customer locations is regularly expected, with travel up to or exceeding 50% based on business needs.

What type of accounts will the Account Manager be managing?

The Account Manager will be handling larger and more complex accounts, where the sales quota is typically higher than in lesser-scoped portfolio sales roles.

What qualifications are required for this position?

A preferred educational background is a BA/BS or equivalent, along with 8+ years of relevant professional experience.

What skills are essential for the Account Manager role?

Essential skills include deep industry knowledge, expert-level presentation and negotiation skills, a comprehensive understanding of business and technical contexts, and proficiency in consultative selling.

How is success measured for this position?

Success is measured by the ability to expand sales, accurately forecast revenue, deliver on quarterly revenue targets, and develop strategic business plans for each account.

What tools or systems are used for documentation in this role?

Timely documentation within CRM and marketing software of customer contact and activity data is required for this position.

What benefits does Informatica offer to employees?

Informatica offers comprehensive health, vision, and wellness benefits, flexible time-off policies, equity opportunities, and access to mental health programs and employee assistance programs.

Is industry experience a requirement for this role?

Yes, a deep understanding of the healthcare industry and customer decision-making processes is essential for success in this role.

What is Informatica’s approach to employee diversity?

Informatica values a diverse group of collaborators and is committed to building a culture that fosters innovation through diverse perspectives and experiences.

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Informatica

Informatica brings data to life by empowering businesses to realize the power of their critical assets.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

Informatica is a leading provider of enterprise cloud data management and data integration software solutions. The company specialises in helping organisations harness the power of their data by offering a comprehensive suite of products that enable data integration, data quality, master data management, and data governance. Their ultimate mission is to empower businesses to unlock the full potential of their data assets, enabling them to make informed decisions, drive innovation, and achieve business success. Informatica's purpose is to deliver trusted and intelligent data management solutions that drive data-driven digital transformations, enhance customer experiences, and optimise operational efficiency. They strive to be a strategic partner for organisations in their data management journey, providing the tools and expertise necessary to navigate the complexities of data integration, ensure data accuracy and compliance, and unleash the power of data as a strategic asset.

Culture & Values

  • Do Good

    Foster an inclusive culture where we treat each other with respect, fairness and dignity.

  • Act as One Team

    Connect, communicate, and collaborate as one diverse team.

  • Think Customer-First

    Accelerate customer outcomes in everything we build and how we deliver.

  • Aspire and Innovate

    Continuously and fearlessly innovate through curiosity and learning.

Benefits

  • Health and Wellness

    Keep your mental and physical health at peak level with generous medical, dental, vision, employee assistance and wellness programs.

  • Financial

    Boost your financial goals with competitive pay, equity and robust retirement savings programs for a more secure future.

  • Continual Learning

    Never stop learning with our education and professional development training programs with LinkedIn Learning, Coursera, and more.

  • Life and Work

    Recharge and relax with our generous paid time-off programs and flexible/hybrid work environment to achieve your version of work-life balance.

  • Career Mobility

    Expand your horizons or take your career in a new direction with opportunities across our teams and locations around the globe.