FAQs
What is the role of the Creative Services Account Manager/Project Manager at Chick-fil-A’s In-house Agency?
The Creative Services Account Manager/Project Manager is responsible for managing all digital and print creative for national and international campaigns, serving as a strategic partner to internal channel leads, and overseeing the creation and delivery of numerous advertising assets.
How many campaigns will the Account Manager/Project Manager oversee each year?
The Account Manager/Project Manager will manage 10 campaigns per year, which includes 5 primary and 5 secondary campaigns for both domestic and international markets.
What types of assets will the Account Manager/Project Manager handle?
The role involves managing a variety of assets across channels, including in-restaurant materials, Chick-fil-A app content, chickfila.com, social media channels, digital communication boards, and national email campaigns, totaling over 500 assets per campaign.
What qualifications are required for this position?
The minimum qualifications include a Bachelor's Degree or an equivalent combination of education and experience, along with at least 3 years of professional and project management experience.
Are there any preferred qualifications for this role?
Yes, preferred qualifications include a Bachelor's degree in Marketing, Business, or Communication, 6+ years of professional experience, PMP certification, 5+ years of agency account management experience, in-house agency experience, and marketing experience in the food & beverage industry.
Is prior experience in project management necessary?
Yes, at least 3 years of project management experience is required for this role.
What kind of behaviors and skills are critical for this position?
Critical behaviors include excellence, problem-solving capabilities, communication skills, a drive for results, creativity, and a positive attitude, particularly in the face of challenges.
Will there be opportunities for collaboration with other teams?
Yes, the Account Manager/Project Manager will partner with various groups across the enterprise, collaborating with Brand Strategy, Digital Asset Management, Legal, and internal channel leads among others.
How much travel is required for this position?
The travel requirement for this position is limited to 10%.
What is the work environment like at Chick-fil-A’s In-house Agency?
The In-house Agency operates under a Flexible Future model, which offers a mix of in-person and virtual work to foster collaboration and community within the Chick-fil-A culture.