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Account Manager (Small, Medium Business)

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Deliveroo

11d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
  • Manchester

AI generated summary

  • You must have a proven track record in account management, problem-solving skills, creativity, excellent phone manner, and a passion for technology. Let's excel together at Deliveroo.
  • You will manage a portfolio of accounts, support partner growth, maintain relationships, liaise between restaurants and internal teams, develop accounts, execute campaigns, and drive engagement with marketing opportunities.

Requirements

  • Track record in an account management role
  • Understand problems and get to the crux of an issue quickly, using data and without over-complicating
  • The ability to remove barriers through creativity
  • An excellent phone manner, and experience providing telephone support and selling to customers
  • Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel

Responsibilities

  • Manage a portfolio of accounts through desk-based account management model
  • Support the growth of partners through email, phone, online presentations and video calls
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
  • Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
  • Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
  • Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
  • Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

FAQs

What does an SMB Account Manager at Deliveroo do?

An SMB Account Manager at Deliveroo manages a portfolio of accounts through desk-based account management, supports the growth of partners through various communication methods, maintains long-term relationships with partners, liaises between restaurants and internal teams, drives positive outcomes for Deliveroo and partners, executes campaigns to improve performance metrics, and engages with Deliveroo's marketing opportunities.

What qualifications are required for an Account Manager role at Deliveroo?

To qualify for an Account Manager role at Deliveroo, candidates must have a track record in an account management role, be able to quickly understand and solve problems, be creative in removing barriers, have excellent communication skills, and be enthusiastic about technology and learning how it can help partners succeed.

What is the work environment like for an Account Manager at Deliveroo?

An Account Manager at Deliveroo will work as part of the SMB team in Manchester City Centre. During the probation period, the position will be office-based, but following this, there will be autonomy for hybrid working.

What benefits and diversity initiatives does Deliveroo offer its employees?

Deliveroo prioritizes the welfare of its employees and offers a range of benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. Additionally, Deliveroo values diversity and believes in creating a workplace that represents the world we live in, celebrating differences in gender, race, sexuality, religion, and more.

We’re a food company, aiming to be the food company. Fancy joining that mission?

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

Deliveroo is an online food delivery platform that connects customers with a wide range of restaurants and food establishments. Through their website and mobile app, customers can browse menus, place orders, and have their favourite meals delivered directly to their doorstep. Deliveroo's ultimate mission is to provide convenient and efficient food delivery services, giving customers access to a diverse selection of cuisines from local restaurants. Their purpose is to support restaurants and food vendors by expanding their reach and customer base, enabling them to thrive in the digital age and compete in the increasingly competitive food delivery market. Deliveroo aims to enhance the overall dining experience for customers while helping restaurant partners grow their business and adapt to evolving consumer preferences.

Culture & Values

  • Live and Breathe our Marketplace

  • Play to Win

  • Celebrate Difference

  • Champion Big and Small Innovations

  • Obsess about Operational Excellence

  • Be Curious and Intellectually Honest