Admin Support, Newton Abbot Hospital

Torbay and South Devon NHS Foundation Trust

Aug 30

Applications are closed

Job
Full-time
Entry & Junior Level

Requirements

- Ability to prioritise tasks, manage conflicting demands, and maintain a high level of organisation
- Excel in customer service handling inquiries through face-to-face interactions, emails, and phone calls
- Flexibility to work rotating shifts from 8 am to 8 pm, including weekends and bank holidays
- Thrive in a fast-paced environment
- Enjoy working collaboratively with a diverse team
- Communicate with a wide range of staff and clients, in person, by telephone and electronically
- Receive all visitors in a courteous, efficient and friendly manner
- Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed
- Pro-actively manage correspondence such as emails, post and telephone calls in line with Trust standards
- Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
- Prioritise workload effectively and manage conflicting demands in a high pressure environment
- Use of multiple computer systems as required within the department such as, but not limited to: IHCS (PAS), CRIS InfloFlex and Symphony
- Ensure accurate and up-to-date patient details are maintained on patient information IT systems
- Maintain health records and patient files in line with Trust Health Records Policy
- Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve
- Comply with GDPR and follow all Trust policies and procedures
- Follow Standard Operating Procedures for the department
- No budgetary control but an awareness of effective use of resources
- No staff supervision but you may be required to mentor new starters
- Significant use of Display Screen Equipment

Responsibilities

To offer administrative support across various areas within Newton Abbot Hospital including;
Outpatient Reception
The Urgent Treatment Centre Reception,
Teign and Templer Ward,
The Planned Infusion Unit and the A&C Back Office.
General reception/admin duties including; greeting patients, liaising with clinical teams to ensure efficient and effective service throughout each department, offering excellent customer service to patients, colleagues and visitors to the organisation.
Communicate with a wide range of staff and clients, in person, by telephone and electronically.
Receive all visitors in a courteous, efficient and friendly manner.
Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed.
Pro-actively manage correspondence such as emails, post and telephone calls in line with Trust standards.
Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person.
Prioritise workload effectively and manage conflicting demands in a high pressure environment.
Use of multiple computer systems as required within the department such as, but not limited to: IHCS (PAS), CRIS InfloFlex and Symphony.
Ensure accurate and up-to-date patient details are maintained on patient information IT systems.
Maintain health records and patient files in line with Trust Health Records Policy.
Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve.
Comply with GDPR and follow all Trust policies and procedures.
To follow Standard Operating Procedures for the department.
No budgetary control but an awareness of effective use of resources.
No staff supervision but you may be required to mentor new starters.
Significant use of Display Screen Equipment.

FAQs

What are the main responsibilities of the Admin Support position at Newton Abbot Hospital?

The main responsibilities include providing administrative support across various departments, greeting patients, liaising with clinical teams, managing correspondence, and ensuring accurate patient records are maintained.

What are the required working hours for this role?

The position involves rotating shifts from 8 am to 8 pm, including weekends and bank holidays.

Is customer service experience important for this job?

Yes, excellent customer service skills are crucial, as the role requires handling inquiries face-to-face, over the phone, and via email, particularly with patients who may be anxious or distressed.

Will I need to use specific computer systems in this role?

Yes, you will use multiple computer systems, including IHCS (PAS), CRIS InfloFlex, and Symphony, as required within the department.

Are there opportunities to mentor new staff in this position?

While there is no formal staff supervision, you may be required to mentor new starters as part of your role.

How do I manage conflicting demands in a high-pressure environment?

The role requires prioritizing workload effectively and maintaining organization to handle conflicting demands efficiently.

What does the workplace environment look like at Newton Abbot Hospital?

The hospital features light and airy spaces that are well-maintained, contributing to a positive working environment for staff.

Will I be involved in budgetary control in this role?

No, there is no budgetary control required, but you should be aware of the effective use of resources.

How should I respond to patient complaints or concerns?

You are expected to respond to complaints or concerns when appropriate and escalate them to your Line Manager if you are unable to resolve the issue.

Is training provided for new systems or procedures?

Yes, you will be required to follow Standard Operating Procedures for the department and will likely receive training on any necessary systems or procedures associated with your role.

Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare

Industry

5001-10,000

Employees

1948

Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.