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Admin Support Officer - Bowel Cancer Screening

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County Durham & Darlington NHS Foundation Trust

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You must provide admin support, manage patient data, communicate effectively, maintain databases, ensure documentation accuracy, and uphold standards in a fast-paced healthcare setting.
  • You will provide admin support, manage patient records, arrange appointments, maintain databases, assist clinicians, ensure documentation availability, and uphold cleanliness and compliance standards.

Requirements

  • MAIN DUTIES & RESPONSIBILITIES
  • Provide an administrative service to the BCSP Management Team in order to support the effective delivery of the Programme.
  • Admit and discharge patients to the ward ensuring procedures are added to the patient administration system.
  • Assist the BCSP Co-Ordinator/Lead Administrator to establish and develop Standard Operating Procedures for all administrative tasks in order to provide a seamless service.
  • Maintain regular communication with Primary Care with regards to patient activity, and ensure GP practice information is up to date.
  • In support of the National Programme, maintain the BCSP national database and report any anomalies to NHS Digital Helpdesk.
  • Participate in Trust annual essential training, Information Governance training and educational/awareness sessions as identified by the BCSP and through the Appraisal Process.
  • To communicate effectively with patients, providing appropriate advice regarding appointments and correspondence.
  • To gain a broad knowledge and understanding of the Quality Assurance Standards, National Right Results Pathways and supporting policies and publications endorsed by NHS Commissioning Boards and the Programme National Team.
  • To arrange patient pathways by ensuring clinic and procedure appointments are booked onto relevant systems within programme timescales.
  • To ensure all pathway documentation is available for clinics and procedure appointments, in agreement with department work instructions.
  • To carry out daily administrative tasks to ensure the smooth running of the service, this includes actions from emails and telephone calls, despatch and receive mail, maintain availability and correct labelling of documentation for despatch to scanning, and covering reception.
  • Ensure adequate supplies of stationary, consumables, Patient Information Leaflets, PPE consumables and office equipment as appropriate.
  • Ensure the security, maintenance and cleanliness of personal office accommodation and equipment is upheld.
  • Adhere to COVID-19 Policies and procedures.
  • Support Clinical Staff on the ensuring all patient data is captured correctly in order to support the patient pathway and correct outcomes achieved.
  • Be prepared to support patients requiring assistance or advice by referring to the correct member of staff.

Responsibilities

  • MAIN DUTIES & RESPONSIBILITIES
  • - Provide an administrative service to the BCSP Management Team in order to support the effective delivery of the Programme
  • - Admit and discharge patients to the ward ensuring procedures are added to the patient administration system
  • - Assist the BCSP Co-Ordinator/Lead Administrator to establish and develop Standard Operating Procedures for all administrative tasks in order to provide a seamless service
  • - Maintain regular communication with Primary Care with regards to patient activity, and ensure GP practice information is up to date
  • - In support of the National Programme, maintain the BCSP national database and report any anomalies to NHS Digital Helpdesk
  • - Participate in Trust annual essential training, Information Governance training and educational/awareness sessions as identified by the BCSP and through the Appraisal Process
  • - To communicate effectively with patients, providing appropriate advice regarding appointments and correspondence
  • - To gain a broad knowledge and understanding of the Quality Assurance Standards, National Right Results Pathways and supporting policies and publications endorsed by NHS Commissioning Boards and the Programme National Team
  • - To arrange patient pathways by ensuring clinic and procedure appointments are booked onto relevant systems within programme timescales
  • - To ensure all pathway documentation is available for clinics and procedure appointments, in agreement with department work instructions
  • - To carry out daily administrative tasks to ensure the smooth running of the service, this includes actions from emails and telephone calls, despatch and receive mail, maintain availability and correct labelling of documentation for despatch to scanning, and covering reception
  • - Ensure adequate supplies of stationary, consumables, Patient Information Leaflets, PPE consumables and office equipment as appropriate
  • - Ensure the security, maintenance and cleanliness of personal office accommodation and equipment is upheld
  • - Adhere to COVID-19 Policies and procedures
  • - Support Clinical Staff on the ensuring all patient data is captured correctly in order to support the patient pathway and correct outcomes achieved
  • - Be prepared to support patients requiring assistance or advice by referring to the correct member of staff

FAQs

What are the main responsibilities of an Admin Support Officer in the Bowel Cancer Screening Programme?

The main responsibilities include providing administrative support to the BCSP Management Team, admitting and discharging patients, maintaining the BCSP national database, and ensuring effective communication with Primary Care regarding patient activity.

Is there a requirement to interact with patients in this role?

Yes, the role requires effective communication with patients to provide advice regarding appointments and correspondence.

Will I need to assist in establishing Standard Operating Procedures?

Yes, you will assist the BCSP Co-Ordinator/Lead Administrator in developing and establishing Standard Operating Procedures for all administrative tasks.

What kind of training will I be required to participate in?

You will participate in the Trust's annual essential training, Information Governance training, and other educational/awareness sessions identified through the Appraisal Process.

Do I need to manage patient pathways?

Yes, you will arrange patient pathways by ensuring that clinic and procedure appointments are booked within programme timescales and that all necessary documentation is available.

Will I be responsible for maintaining office supply levels?

Yes, you will ensure adequate supplies of stationery, consumables, Patient Information Leaflets, PPE, and office equipment are available as needed.

Is adherence to COVID-19 policies mandatory in this role?

Yes, adherence to COVID-19 policies and procedures is mandatory.

What type of administrative tasks will I perform daily?

Daily tasks will include handling emails and telephone calls, dispatching and receiving mail, maintaining documentation for scanning, and covering reception duties.

How does this role support clinical staff?

You will support clinical staff by ensuring all patient data is accurately captured to support the patient pathway and achieve correct outcomes.

Is there a specific system used for patient administration?

Yes, procedures must be added to the patient administration system, and you will need to ensure the correct documentation is available for clinics and procedures.

County Durham & Darlington NHS Foundation Trust

#TeamCDDFT

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

University Hospital of North Durham, part of the County Durham and Darlington NHS Foundation Trust, provides a range of healthcare services, including emergency care, surgical treatments, and specialist services. Its mission is to deliver high-quality, patient-centered care while promoting health and well-being in the community. The hospital focuses on offering safe, effective, and compassionate care to meet the diverse needs of its patients.