FAQs
What is the job title for this position?
The job title is Administration Advisor - Contact Centre.
What are the working hours for this role?
The working hours are Monday to Friday, from 08:00 to 13:00, totaling 5 hours per day.
Which locations will the Administration Advisor cover?
The position will cover both the QE11 and Hertford County hospital sites.
What skills are required for this position?
Excellent communication and people skills are required, along with the ability to work effectively as part of a team.
What are the main responsibilities of the Administration Advisor?
The main responsibilities include booking, canceling, and monitoring patient appointments, providing general office administration, liaising with patients and Trust colleagues, and working at the outpatient reception desk.
Is there a potential for career progression in this role?
Yes, there are excellent promotion opportunities within the Trust, and this role can serve as a stepping-stone for career progression within the NHS.
What values are important to this Trust?
The values of the Trust are Include, Respect, and Improve.
Are there any additional financial benefits for this position?
Yes, you will receive a High Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,136 and a maximum payment of £1,915 per annum pro rata.
How should I contact someone for further details or informal visits about the role?
You can contact Lesley Haskins, the Contact Centre Coordinator, at lesley.haskins@nhs.net or call 01438 288445.
Is there support for employees needing reasonable adjustments?
Yes, the Trust is committed to providing reasonable adjustments for disabilities or life events to ensure fair consideration of applications.
How does the Trust view work-life balance?
The Trust is committed to a positive work-life balance and supports flexible working patterns, considering all requests formally in light of service needs.