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Administration Advisor - Contact Centre

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East and North Hertfordshire NHS Trust

22d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must have strong communication skills, teamwork experience, office administration background, proficiency in appointment systems, and the ability to efficiently manage patient enquiries.
  • You will manage patient appointments, handle queries at reception and on the Appointment Line, and perform general office tasks like correspondence, photocopying, and filing.

Requirements

  • - Excellent communication and people-skills
  • - Enjoy working as part of a team
  • - Experience in general office administration & duties
  • - Ability to liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail
  • - Proficient in using various appointment computer systems
  • - Ability to manage patient appointment enquiries efficiently

Responsibilities

  • To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient’s appointments are booked, cancelled and monitored efficiently.
  • You will regularly work at the reception at outpatient clinics and also answer the Trust’s Appointment Line dealing with patients’ appointment queries.
  • General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing.

FAQs

What is the job title for this position?

The job title is Administration Advisor - Contact Centre.

What are the working hours for this role?

The working hours are Monday to Friday, from 08:00 to 13:00, totaling 5 hours per day.

Which locations will the Administration Advisor cover?

The position will cover both the QE11 and Hertford County hospital sites.

What skills are required for this position?

Excellent communication and people skills are required, along with the ability to work effectively as part of a team.

What are the main responsibilities of the Administration Advisor?

The main responsibilities include booking, canceling, and monitoring patient appointments, providing general office administration, liaising with patients and Trust colleagues, and working at the outpatient reception desk.

Is there a potential for career progression in this role?

Yes, there are excellent promotion opportunities within the Trust, and this role can serve as a stepping-stone for career progression within the NHS.

What values are important to this Trust?

The values of the Trust are Include, Respect, and Improve.

Are there any additional financial benefits for this position?

Yes, you will receive a High Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,136 and a maximum payment of £1,915 per annum pro rata.

How should I contact someone for further details or informal visits about the role?

You can contact Lesley Haskins, the Contact Centre Coordinator, at lesley.haskins@nhs.net or call 01438 288445.

Is there support for employees needing reasonable adjustments?

Yes, the Trust is committed to providing reasonable adjustments for disabilities or life events to ensure fair consideration of applications.

How does the Trust view work-life balance?

The Trust is committed to a positive work-life balance and supports flexible working patterns, considering all requests formally in light of service needs.

East and North Hertfordshire NHS Trust

We provide hospital care at the Lister, Hertford County, New QEII hospitals and the Mount Vernon Cancer Centre.

Science & Healthcare
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

East and North Hertfordshire NHS Trust provides healthcare services across hospitals in East and North Hertfordshire. They offer a wide range of services, including emergency care, elective surgery, and specialist treatments. Their mission is to deliver high-quality, patient-centered care, aiming to enhance the health and well-being of their community and focuses on providing safe, effective, and compassionate care to meet the diverse needs of the people they serve.