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Administration Assistant/ Receptionist

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Dorset HealthCare University NHS Foundation Trust

28d ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must be highly organized, possess strong communication skills, deliver customer-focused service, manage diverse tasks, and undergo a DBS check or present a valid DBS certificate.
  • You will greet patients, answer phones, input data, arrange appointments, manage enquiries, assist visitors, download worklists, expedite letters, and order stationery.

Requirements

  • - Highly organized with excellent communication skills
  • - Strong commitment to delivering a customer focused service
  • - Ability to effectively manage multiple and diverse work streams
  • - Employment in this post requires a Standard Disclosure and Barring Service (DBS) check
  • - Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check

Responsibilities

  • - Covering Reception meet and greet patients
  • - Answering telephones
  • - Data inputting
  • - Downloading worklists from ERS
  • - To complete clerical and administrative tasks as directed by the line manager which may include the following duties
  • - Reception duties
  • - Arranging patient appointments
  • - Dealing with telephone enquiries
  • - To assist and direct visitors as required
  • - Downloading ERS
  • - Expedite Letters
  • - Ordering stationery

FAQs

What are the working hours for the Administration Assistant/Receptionist role?

The role requires working 15 hours per week.

What responsibilities are included in the role of Administration Assistant/Receptionist?

The responsibilities include dealing with telephone queries, arranging appointments, managing patient correspondence, data inputting, problem solving, and covering the reception desk.

Is previous experience required for this position?

While previous experience in administration or reception may be beneficial, strong organizational and communication skills, along with a commitment to customer-focused service, are essential.

Will I be required to travel for this job?

Yes, you will need to travel to the Prince of Wales Surgery (Frederick Treves House) as required to cover reception.

What qualifications do I need to apply for this position?

A strong commitment to delivering customer-focused service and excellent communication skills are crucial; specific qualifications may depend on the hiring criteria of the organization.

Is a background check required for this position?

Yes, employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

What types of tasks will I be required to perform?

Tasks may include reception duties, arranging patient appointments, answering telephone inquiries, assisting and directing visitors, downloading ERS, expediting letters, and ordering stationery.

How is the work environment described at Dorset HealthCare?

Dorset HealthCare describes its work environment as dynamic, forward-looking, inclusive, and focused on empowering both employees and the community.

How can I contact someone for more information about the job?

For further details or informal visits, you can contact Lesley Riley-Maynard, Clinical Administration Team Leader, at Lesley.Riley-Maynard@nhs.net or by phone at 07342025874.

What is the organization’s vision?

The organization’s vision is to be better every day through excellence, compassion, and expertise in all they do.

Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.