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Administration Coordinator

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University College London Hospitals NHS Foundation Trust

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You need administrative experience, ideally in healthcare, strong communication skills, attention to detail, IT proficiency, and the ability to work under pressure and support a team.
  • You will manage patient pathways, handle enquiries, schedule appointments, support clinicians, maintain records, supervise assistants, and contribute to service improvements for a high-quality patient experience.

Requirements

  • University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
  • Experience in an administrative role, preferably within the healthcare sector.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Attention to detail and a commitment to maintaining data accuracy.
  • Proficiency in using various IT systems and Microsoft Office applications.
  • A proactive and solution-focused approach to problem-solving.
  • Ability to work as part of a multidisciplinary team.
  • Willingness to provide training and support to new team members.
  • Flexibility to adapt to changing demands and priorities.

Responsibilities

  • The Administration Coordinator will play a vital role in managing patient pathways, ensuring a seamless administrative service for both clinical teams and patients. Responsibilities include handling patient enquiries, scheduling and monitoring appointments, and proactively identifying and resolving pathway delays. The role involves supporting clinicians with diary management, meeting coordination, and ensuring they have the necessary information for patient care. Maintaining accurate patient records, generating reports, and contributing to service improvement initiatives are also key aspects. Additionally, the post holder will supervise administrative assistants, provide training to new team members, and offer cross-cover during staff absences. With a strong focus on communication, data accuracy, and efficiency, this role is essential in delivering a high-quality patient experience and supporting the smooth operation of the NHNN Rehabilitation service.

FAQs

What is the primary role of the Administration Coordinator?

The primary role of the Administration Coordinator is to manage administrative processes within patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients in the NHNN Rehabilitation Admin Team.

How many days per week is the Administration Coordinator expected to work on-site?

The Administration Coordinator is required to work on-site at least three days per week.

What are some of the key responsibilities of the Administration Coordinator?

Key responsibilities include handling patient enquiries, scheduling and monitoring appointments, managing clinicians' diaries, coordinating meetings, maintaining accurate patient records, generating reports, and contributing to service improvement initiatives.

Is there an opportunity for career development in this role?

Yes, this position offers exciting opportunities for career development and growth, making it an excellent step for those looking to build their experience in healthcare administration within a specialist hospital setting.

Will the Administration Coordinator be required to supervise other staff?

Yes, the Administration Coordinator will supervise administrative assistants and provide training to new team members.

Who can be contacted for further details or informal visits about this position?

For further details or informal visits, you can contact Alana Young, the Service Manager, via email at alana.young1@nhs.net.

What kind of environment does the University College London Hospitals NHS Foundation Trust provide?

UCLH provides academically led acute and specialist services, dedicated to the diagnosis and treatment of complex illnesses, serving a large and diverse population.

What is the commitment of UCLH regarding sustainability?

UCLH is committed to sustainability and has pledged to become a carbon net zero health service, with targets of net zero for direct emissions by 2031 and indirect emissions by 2040.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.