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Administration Team Lead

  • Job
    Full-time
    Junior Level
  • Southampton

AI generated summary

  • You need 1+ year in management, admin experience, good MS Office skills, GCSEs in English and Maths, customer focus, problem-solving, training delivery, and acute hospital knowledge.
  • You will lead a team of administrators, ensure streamlined processes for patient journeys, and provide cross-cover for other Team Leaders to maintain consistent administration services.

Requirements

  • Minimum of 1 year of management or supervisory experience.
  • Ability to prioritise tasks and cope with deadlines.
  • Adaptable and flexible to meet conflicting demands of the role
  • Good working knowledge of Microsoft Office software (including Word and Excel).
  • Previous clerical / admin experience
  • Experience with working with multidisciplinary teams
  • NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
  • Educated to GCSE (or equivalent) standard, with a pass in English and Maths
  • Experience of administration in a customer-focused environment
  • Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
  • Ability to compose correspondence from fragmented instructions
  • Experience in delivering training sessions
  • Previous experience of working in an acute hospital setting
  • Competent in the use of ESR and Healthroster
  • Supervisory or office management experience
  • Patients First
  • Always Improving
  • Working Together

Responsibilities

  • To lead a team of administrators
  • Be responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
  • Provide cross-cover for other Team Leaders to ensure a consistent and effective administration service is maintained at all times.

FAQs

Is this position open to all applicants?

No, this vacancy is only open to applicants from the Hampshire & Isle of Wight NHS system.

What are the main responsibilities of the Administration Team Lead?

The main responsibilities include leading a team of administrators, ensuring smooth patient journey processes, and providing cross-cover for other Team Leaders.

What qualifications are required for this position?

Essential qualifications include NVQ Level 4 or equivalent experience, GCSE (or equivalent) passes in English and Maths, and experience in a customer-focused administrative environment.

Is experience in the NHS required for this role?

Previous experience of working in an acute hospital setting is desirable but not essential.

What kind of training and development opportunities does UHS offer?

UHS offers fantastic training and development opportunities to help employees achieve their career aspirations in a supportive environment.

Are there flexible working hours available for this role?

Yes, there is flexibility in the hours worked, and candidates are encouraged to discuss their needs during the interview.

What benefits do UHS employees receive?

UHS employees have access to NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.

What skills are necessary for this position?

Necessary skills include the ability to prioritize tasks, good knowledge of Microsoft Office software, and experience working with multidisciplinary teams.

What are the Trust Values that candidates should align with?

The Trust Values are Patients First, Always Improving, and Working Together.

Where is the Administration Team Lead position based?

The position is based at Southampton General Hospital.

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.