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Administrative Assistant

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Dorset HealthCare University NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need experience in administration, knowledge of Office 365, strong communication skills, intermediate audio typing, and the ability to manage time effectively.
  • You willprovide secretarial and administrative support, update patient records, liaise with professionals, manage referrals, and attend meetings as a minute taker, requiring intermediate audio typing skills.

Requirements

  • You will need to be flexible to manage the workload of this busy Community Mental Health Team.
  • You will have a solid administrative background or be an experienced secretary, and be able to multi-task and manage your time effectively.
  • You will need an understanding of Office 365 including Outlook, Word and Excel, have an outstanding telephone manner, be able to deal with difficult patients through excellent communication skills.
  • You will be organised, able to motivate yourself and your colleagues, be able to work to deadlines and complete tasks with the highest level of accuracy and attention to detail.
  • You must have an intermediate level of audio typing skills.
  • Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Responsibilities

  • You will be required to provide efficient secretarial, administrative and reception support for the team.
  • To liaise with members of the public and a variety of professionals, both in primary and secondary care services.
  • You will be responsible for keeping RIO the Trusts patient record system up to date, following the data protection and GDPR legislation.
  • You will provide secretarial support to the team through the completion of clinical correspondence and dictation, onward referral management, arranging and attending as a minute taker several different types of meetings.
  • You must have an intermediate level of audio typing skills.

FAQs

What is the work schedule for the Administrative Assistant position?

The working pattern is 5 days a week from 08:30 until 17:00 with an hour for lunch.

Is prior experience required for this role?

Yes, previous administrative experience including audio typing skills is required.

What kind of training will be provided?

You will receive comprehensive training and support from an experienced Team Leader to help you succeed in the role.

Will I need to undergo a background check?

Yes, employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

What software skills are necessary for this position?

You will need an understanding of Office 365, including Outlook, Word, and Excel.

What types of communication will I be responsible for in this role?

You will need to liaise with members of the public and various professionals, both in primary and secondary care services.

What is the importance of resilience in this role?

Given the nature of the service, some patients may contact us in distress. Resilience is important for managing these interactions, and training will be provided.

Are there opportunities for professional development?

Yes, you will receive regular supervision, yearly appraisals, and opportunities to contribute ideas for continuous improvement.

What are the main responsibilities of this position?

You will provide secretarial, administrative, and reception support, manage clinical correspondence, handle onward referral management, and take minutes for meetings.

Is there a specific skill level required for audio typing?

You must have an intermediate level of audio typing skills for this position.

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Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.