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Administrative Officer - Security Services Group - SSG

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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

Requirements

  • Strong administrative and organisational skills with keen attention to detail.
  • Ability to multitask and prioritise workload efficiently.
  • Excellent communication skills to liaise with customers and field technicians.
  • A proactive and problem-solving mindset.
  • Previous experience of working in an office-based team with good organisational skills.
  • Prospective applicants ideally should have good IT skills and working knowledge of Office 365.
  • Experience using CASH, SAGE, or similar systems (preferred but not essential).

Responsibilities

  • Support the Operations Team in efficient tracking of Installation, Maintenance Jobs & Site records.
  • Raising invoicing to SSG customers in accordance with desk notes & relevant contracts and/or Service Level Agreements (SLAs).
  • Raising requisitions using SSG Cash system in respect of parts, access hire, clothing/PPE.
  • Receipting of goods/services received on SSG Cash system.
  • Input approved SSG time sheets on to SSG finance system (SAGE) for operations’ staff.
  • Support the London Operations Team in the efficient running of the regional Office (CASH).
  • Logging calls onto CASH system & allocating calls to Field Technicians (FTs).
  • Closing jobs on CASH system.
  • Job enquiries – provide updates to customers as required on outstanding/completed jobs.
  • Providing filing and archiving duties, maintaining SSG Project Documentation Received Records.
  • Assistance to the day to day running of the Service Desk.

FAQs

What is the job title for this position?

The job title is Administrative Officer - Security Services Group (SSG).

Where is the job located?

The job is located in Woolwich, London (region), SE18 6XJ.

What are the working hours for this role?

This position is advertised for 37 hours per week.

What are the key responsibilities of the Administrative Officer?

Key responsibilities include tracking installation and maintenance jobs, raising invoices and requisitions, inputting time sheets into the finance system, logging calls, providing job updates, and maintaining project documentation records.

What skills are essential for this position?

Essential skills include strong administrative and organizational skills, the ability to multitask and prioritize workloads, excellent communication skills, and a proactive problem-solving mindset.

Is previous experience working in an office-based team required?

Previous experience working in an office-based team is desirable but not essential.

Are there any specific IT skills required for this role?

Good IT skills and a working knowledge of Office 365 are desirable, along with experience using CASH or SAGE systems, although the latter is preferred but not essential.

What benefits are offered with this position?

Benefits include a salary of £26,235, contributions towards a pension scheme, generous annual leave, career development opportunities, enhanced parental leave policies, health and wellbeing support, and exclusive discounts.

What type of contract is this position?

This position does not offer relocation expenses and is subject to a six-month probation period for external recruits new to the Civil Service.

Is there an age limit or nationality requirement for this position?

Yes, the job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and other eligible groups as outlined in the job description.

Will I need to undergo a security check if I am successful?

Yes, successful candidates must undergo a criminal record check and meet security requirements before appointment.

Who can I contact if I have questions about the job?

You can contact Paul Edmonds, London and South East Team Leader, at Paul.Edmonds971@mod.gov.uk or the recruitment team at DBSCivPers-Resourcingteam3@mod.gov.uk.

Official corporate LinkedIn channel for the UK Ministry of Defence.

Defence & Aerospace
Industry
1001-5000
Employees

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State

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