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Central London Community Healthcare NHS Trust

13d ago

  • Job
    Full-time
    Junior Level
  • London

AI generated summary

  • You must communicate effectively, manage schedules, liaise for transport of records, book appointments, and accurately use IT systems for data entry and retrieval.
  • You will provide administrative support, manage calls and appointments, update waiting lists, liaise with departments, organize transport and interpreters, and accurately record data using IT systems.

Requirements

  • 1. Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.
  • 2. Disseminate information regarding the team’s availability and schedule to relevant internal or external departments, managers, or organisations as required.
  • 3. Liaise with other relevant agencies/departments to locate and arrange transport of medical records/ folders to and from various sites in accordance with agreed protocols.
  • 4. Organise interpreters and transport and notify users.
  • 5. Taking all phone calls and email correspondence for Brent Community Rehabilitation.
  • 6. Book clinics and appointments and manage cancellations or amendments in a timely manner.
  • 7. To utilise the relevant IT systems to enter and retrieve data ensuring all details are accurately recorded in a timely manner.

Responsibilities

  • The post holder will provide a comprehensive and high quality administrative support to the team.
  • The post holder will take responsibility for receiving phone calls, booking appointments, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
  • Support day to day running of the office.
  • Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.
  • Disseminate information regarding the team’s availability and schedule to relevant internal or external departments, managers, or organisations as required.
  • Liaise with other relevant agencies/departments to locate and arrange transport of medical records/ folders to and from various sites in accordance with agreed protocols.
  • Organise interpreters and transport and notify users.
  • Taking all phone calls and email correspondence for Brent Community Rehabilitation.
  • Book clinics and appointments and manage cancellations or amendments in a timely manner.
  • To utilise the relevant IT systems to enter and retrieve data ensuring all details are accurately recorded in a timely manner.

FAQs

What kind of administrative support will the post holder provide?

The post holder will provide comprehensive and high-quality administrative support to the team, which includes managing phone calls, booking appointments, updating waiting lists, and supporting clinical staff.

What are the primary communication methods expected for the role?

The primary communication methods include email, telephone, written correspondence, and face-to-face communication, all adhering to guidelines and customer care standards.

Will the post holder be responsible for organizing transport for patients?

Yes, the post holder will organize interpreters and transport for patients and notify users accordingly.

What IT systems will the post holder be expected to use?

The post holder will utilize relevant IT systems to enter and retrieve data, ensuring all details are accurately recorded in a timely manner.

How are appointments managed by the post holder?

The post holder will book clinics and appointments and manage cancellations or amendments in a timely manner.

Is there any training provided for new employees?

Yes, a comprehensive induction into the community service followed by a local induction to introduce the role is provided, along with ongoing training, support, and development in one’s career.

Are there flexible working options available?

Yes, flexible working options are available for this position.

What benefits are offered to employees in this role?

The role offers various benefits, including a car lease scheme (T&Cs apply), an annual travel card loan, and opportunities for training and career development.

How can I find out more about the benefits of working with the organization?

You can find a detailed overview of the benefits and what it's like to work for us by visiting: https://www.clch.nhs.uk/job/pay-and-benefits.

What is the expected process for managing communication with patients and carers?

The post holder will be responsible for effectively communicating appointment-related information to patients/carers, ensuring accurate and timely dissemination of information.

Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.