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  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Southampton

AI generated summary

  • You need customer service experience, a friendly demeanor, excellent communication skills, IT proficiency, attention to detail, shift work experience, and a good standard of education.
  • You will deliver excellent customer service, maintain consistent administrative support, and build relationships with internal and external stakeholders.

Requirements

  • Have experience of working in a customer services environment
  • Have a friendly and approachable manner
  • Be polite, sympathetic and diplomatic and have a can do attitude
  • Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
  • Provide comprehensive administration services and have high standards of accuracy and attention to detail
  • High standards of accuracy with attention to detail
  • Ability to communicate over the telephone and in person
  • Competent IT skills, including a working knowledge of Microsoft Office packages
  • The ability to work independently but also be a good team player
  • Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
  • NVQ 2 diploma or equivalent experience
  • Experience of working in a customer led environment
  • Competent in the use of Microsoft Office packages
  • Evidence of computer literacy
  • Courses/further study attended to demonstrate evidence of personal development
  • Proficient in the use of hospital computerised patient systems
  • Call handling experience
  • Experience of working shifts

Responsibilities

  • To provide an excellent customer service to patients, relatives/carers and to external agencies
  • Ensure a consistent and effective administrative service is maintained at all times
  • Build relationships with stakeholders internally and externally

FAQs

What types of administrative roles are available at University Hospital Southampton?

We have a variety of administrative roles available, including positions in the Patient Services Centre, as a Receptionist, Ward Administrator, Booking Administrator, and Emergency Care Administrator.

Is there a minimum number of hours required for part-time positions?

Yes, for part-time employment, we require a minimum of 15 hours per week.

What is the working schedule like for these administrative roles?

The roles may involve flexibility, with scheduled shifts between the hours of 7am and 10pm, Monday to Sunday.

What qualifications are necessary for the Administrator position?

A good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent, as well as an NVQ 2 diploma or equivalent experience, are required.

What experience is needed for applicants?

Applicants should have experience in a customer services environment and be competent in the use of Microsoft Office packages.

Are there opportunities for training and development?

Yes, we offer fantastic training and development opportunities to help you achieve the career you aspire to.

What benefits are offered to employees?

Employees have access to NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.

Is Southampton a good place to live and work?

Yes, Southampton is an attractive place to live, with living costs 20% lower than London and close proximity to the New Forest National Park and beaches.

What skills are important for this role?

Important skills include excellent customer service, high standards of accuracy and attention to detail, good communication abilities, and competent IT skills.

Are there opportunities for advancement within administrative roles at the Trust?

Yes, we offer a huge range of career paths within the administrative field and support employees in their professional development.

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.