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University Hospital Southampton NHS Trust

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Southampton

AI generated summary

  • You need customer service experience, excellent communication skills, attention to detail, IT competence, and a good standard of education. NVQ 2 or equivalent is essential.
  • You will provide excellent customer service, maintain effective administration, support patients and colleagues, and ensure accuracy in communications while working independently and as part of a team.

Requirements

  • - Have experience of working in a customer services environment
  • - Have a friendly and approachable manner
  • - Be polite, sympathetic and diplomatic and have a can do attitude
  • - Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
  • - Provide comprehensive administration services and have high standards of accuracy and attention to detail
  • - High standards of accuracy with attention to detail
  • - Ability to communicate over the telephone and in person
  • - Competent IT skills, including a working knowledge of Microsoft Office packages
  • - The ability to work independently but also be a good team player
  • Qualifications
  • Essential criteria
  • - Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
  • - NVQ 2 diploma or equivalent experience
  • - Experience of working in a customer led environment
  • - Competent in the use of Microsoft Office packages
  • - Evidence of computer literacy
  • Desirable criteria
  • - Courses/further study attended to demonstrate evidence of personal development
  • - Proficient in the use of hospital computerised patient systems
  • - Call handling experience
  • - Experience of working shifts

Responsibilities

  • Main duties of the job
  • - We are looking for both full time and part time experienced administrators to work in a variety of administrative roles across our Trust.
  • - Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.
  • - No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks.
  • - We can offer a huge range of career paths within the administrative field.
  • - Working for our organisation - As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
  • - All non-clinical roles may involve a mixture of on site and remote working.
  • Patient Services Centre
  • - The Patient Services Centre is at the hub of outpatient administration within the Trust.
  • Receptionist
  • - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner.
  • Ward administrator
  • - You will be working on a ward(s) providing administrative support.
  • Booking administrator
  • - The role will provide excellent customer service to patients, relatives/carers and to external agencies.
  • Emergency Care Administrator
  • - Within the Emergency Care Unit here at University Hospital Southampton.
  • What You’ll Do
  • - To provide an excellent customer service to patients, relatives/carers and to external agencies.
  • - Ensure a consistent and effective administrative service is maintained at all times.
  • - Build relationships with stakeholders internally and externally.
  • You Will
  • - Have experience of working in a customer services environment.
  • - Have a friendly and approachable manner.
  • - Be polite, sympathetic and diplomatic and have a can-do attitude.
  • - Provide excellent customer service to patients, relatives/carers and to external agencies.
  • - Provide comprehensive administration services and have high standards of accuracy and attention to detail.
  • - High standards of accuracy with attention to detail.
  • - Ability to communicate over the telephone and in person.
  • - Competent IT skills, including a working knowledge of Microsoft Office packages.
  • - The ability to work independently but also be a good team player.

FAQs

What types of administrative roles are available at University Hospital Southampton NHS Foundation Trust?

There are a variety of administrative roles available, including positions in the Patient Services Centre, Reception, Ward administration, Booking administration, and Emergency Care administration.

Is there flexibility in working hours for these roles?

Yes, the roles may involve a mixture of on-site and remote working, and specific details about flexible working options can be discussed during the interview.

What qualifications are required for this job?

Essential requirements include a good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent, an NVQ 2 diploma or equivalent experience, and competent use of Microsoft Office packages.

What skills are important for candidates to possess?

Candidates should have experience in a customer services environment, excellent communication skills, attention to detail, competent IT skills, and the ability to work independently as well as part of a team.

Are part-time positions available?

Yes, part-time positions are available, but candidates must be willing to work a minimum of 15 hours per week.

What does the recruitment process involve regarding training and development?

The Trust offers fantastic training and development opportunities to help employees achieve their career aspirations within the administrative field.

What are some benefits offered to employees?

Employees can access a range of NHS discounts, enjoy a minimum of 35 days paid holiday (pro rata), and benefit from a generous pension scheme.

What are the working hours for the Emergency Care Administrator role?

The Emergency Care Administrator role entails working days, evenings, weekends, nights, and bank holidays, with schedules allocated on a pro rata basis.

What is the Trust's vision and core values?

The Trust's core values are Patients First, Working Together, and Always Improving, which are integral to the approach taken in all tasks and responsibilities.

How does the Trust engage with its staff according to the latest national NHS Staff Survey?

The Trust was rated in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

University Hospital Southampton NHS Trust

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.