Logo of Huzzle

Home

Matches

Explore

Manage

Administrator

image

Dorset HealthCare University NHS Foundation Trust

12d ago

  • Job
    Full-time
    Entry & Junior Level

AI generated summary

  • You need to multi-task, know Microsoft Office, handle challenging communication, transcribe audio, take meeting notes, and assist with audits and surveys; NHS experience is beneficial.
  • You will provide efficient admin support, handle patient queries, manage data systems, share reception duties, transcribe audio, and assist with meeting minutes, audits, and surveys.

Requirements

  • - Ability to multi-task and work flexibly to manage the workload in accordance with agreed quality standards
  • - Demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word
  • - Previous NHS experience would be an advantage but not essential
  • - Ability to respond calmly to challenging or aggressive communication from patients
  • - Long periods of concentration required for transcribing audio using Winscribe
  • - Ability to record and transcribe minutes/notes from meetings
  • - Assisting with audits and surveys

Responsibilities

  • To ensure the provision of a professional and efficient and confidential administration service and a high standard of customer care.
  • Provide information to patients, staff, carers, relatives, G.Ps and Community Mental Health Teams, relating to appointments, patient care, service pathways and meetings. This should be done alongside the maintenance of computer systems, spreadsheets and databases that are required by the team.
  • The role also requires the sharing reception duties, using sound communication skills, sometimes being required to respond calmly to challenging or aggressive communication from patients.
  • You will also transcribe audio using Winscribe, requiring long periods of concentration, as well as recording and transcribing minutes /notes from meetings in addition to assisting with audits and surveys.

FAQs

What are the key responsibilities of the Administrator role?

The key responsibilities include providing comprehensive administrative support, managing appointments and patient care information, maintaining computer systems and databases, sharing reception duties, transcribing audio, and assisting with audits and surveys.

Is previous NHS experience required for this position?

No, previous NHS experience is not essential, although it would be an advantage.

What skills are important for the Administrator role?

Important skills include strong attention to detail, the ability to multi-task, good knowledge of Microsoft Office programs (especially Outlook and Word), and sound communication skills.

Where will the Administrator be based?

The Administrator will be based at Hahnemann House, but may also need to cover at the partner base at Turbary Park occasionally.

What type of work environment can be expected?

The work environment is described as busy and friendly, where you will be part of a supportive team focused on providing outstanding healthcare services.

Are there opportunities for career development within the organization?

Yes, there are opportunities to challenge yourself, build a career, and contribute to the organization’s vision of being better every day.

What is the organization’s stance on diversity and inclusion?

The organization celebrates diversity and is committed to being an inclusive workplace where everyone is welcome and encouraged to be their authentic selves.

Who should be contacted for further details or informal visits regarding the job?

For further details or informal visits, you can contact Adam Parsons, Admin Team Leader, at telephone number 01202 584440.

Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.