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Administrator (Festivals)

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University of Southampton

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Facilities Management
  • Southampton

AI generated summary

  • You should have process improvement experience, strong organizational skills, professionalism, relationship-building abilities, customer service foundation, and effective communication skills.
  • You will manage logistics and data for festivals, liaise with exhibitors, support event delivery, and enhance processes while maintaining effective communication with various stakeholders.

Requirements

  • Experience in and thrives on improving processes and systems
  • Highly organised
  • Professional
  • Comfortable engaging with people at all levels of the organisation
  • Ability to build and maintain productive relationships
  • Good foundation in Customer Service
  • Ability to clearly communicate and listen to needs, both in person and digitally

Responsibilities

  • This is a fantastic opportunity to join a vibrant and committed Public and Community Engagement team in a permanent, part-time administrative role.
  • The role holder will be a key part of our administrative team, administering the logistics and data management of the Festivals and Research Roadshow, liaising with exhibitors and supporters and contributing to external communications.
  • You will be supporting the delivery of the Southampton Science and Engineering Festival (SOTSEF), a major event that draws 5000+ visitors and involves 1000+ students, staff and community member exhibitors as well as the Bringing Research to Life Roadshow, Southampton Arts and Humanities Festival and other public engagement activity across the wider team.
  • You will be someone who has experience in and thrives on improving processes and systems, is highly organised, professional and comfortable engaging with people at all levels of the organisation to build and maintain productive relationships.
  • A good foundation in Customer Service will be essential, with the ability to clearly communicate and listen to needs, both in person and digitally.

FAQs

What are the key responsibilities of the Administrator (Festivals) role?

The key responsibilities include administering logistics and data management for the Festivals and Research Roadshow, liaising with exhibitors and supporters, contributing to external communications, and supporting the delivery of various public engagement activities such as the Southampton Science and Engineering Festival.

How many events will the Administrator be involved in?

The Administrator will support multiple events, including the Southampton Science and Engineering Festival (SOTSEF), which attracts 5000+ visitors, as well as the Bringing Research to Life Roadshow, Southampton Arts and Humanities Festival, and other public engagement activities.

What qualifications or experience are required for this position?

Candidates should have experience in improving processes and systems, strong organizational skills, a foundation in customer service, and the ability to communicate clearly and effectively with individuals at all levels of the organization.

Is this position full-time or part-time?

This is a permanent, part-time administrative role.

What benefits does the University of Southampton offer for this position?

The University offers a generous holiday allowance, additional closure days, access to a pension scheme, subsidized health and fitness facilities, and a range of discounts.

Is there an opportunity to discuss the role informally before applying?

Yes, interested candidates can email Silvia Lanati, the Senior Public Engagement Manager, at s.lanati@soton.ac.uk for an informal discussion about the role.

What kind of environment does the University aim to create for its employees?

The University aims to foster a culture of inclusion, respect, and equality of opportunity, encouraging employees to bring their whole selves to work.

Will I be required to engage with the community as part of this role?

Yes, engaging with people of all backgrounds and maintaining productive relationships is a key aspect of this role.

Is customer service experience important for this role?

Yes, a good foundation in customer service is essential to effectively communicate and listen to the needs of others in both in-person and digital interactions.

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