Logo of Huzzle

Home

Matches

Explore

Manage

Administrator- Supporting Asthma Nurse

image

East and North Hertfordshire NHS Trust

14d ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You should be IT proficient, have excellent keyboard skills, experience with Microsoft Word, able to work under pressure, communicate courteously, and manage appointment scheduling efficiently.
  • You will provide admin support, manage outpatient appointments, process referrals, handle calls, assist relatives and healthcare professionals, and ensure accurate patient records in the system.

Requirements

  • - Ability to work to tight timescales and use initiative
  • - Understanding of the NHS is desirable
  • - IT skills
  • - Proven experience of using a word processing package (preferably Microsoft Word)
  • - Excellent keyboard skills
  • - Provide effective administration support
  • - Ensure all referrals are entered onto the Lorenzo system on the appropriate waiting list
  • - Date stamp all referrals upon arrival in the department
  • - Ensure all referrals are regularly passed to clinicians to assign appointment priority in a timely manner
  • - Take telephone calls and deal with relevant issues or record accurate messages
  • - Deal with relatives and healthcare professionals courteously
  • - Arrange appointments for patients and input patient appointment dates and times onto Lorenzo
  • - Ensure current demographic details are correct
  • - Ability to work Monday, Wednesday, and Friday
  • - Understand and refer to the organization's values of Include, Respect, and Improve during the recruitment process and beyond.

Responsibilities

  • Provide effective administration support, including coordination of outpatient appointments and managing a database for the asthma nurse within the Acute Paediatric team.
  • Ensure all referrals are entered onto the Lorenzo system on the appropriate waiting list, according to ‘date of receipt’ in the hospital. Date stamp all referrals upon arrival in the department.
  • Ensure all referrals are regularly passed to clinicians to assign appointment priority in a timely manner.
  • Take telephone calls, ensuring that all relevant issues are dealt with, or accurate messages recorded and passed on to the appropriate person/s.
  • Deal with relatives and health care professionals courteously, ensuring that issues are resolved, or that a named individual takes responsibility for issues which cannot be resolved immediately.
  • Arrange appointments for patients and input patient appointment dates and times onto Lorenzo, ensuring current demographic details are correct. Ensure all attendances and outcomes are documented.

FAQs

What is the main role of the Administrator supporting the Asthma Nurse?

The main role is to provide effective administration support, including coordination of outpatient appointments and managing a database for the asthma nurse within the Acute Paediatric team.

What are the preferred working days for this position?

Ideally, we are looking for the post holder to work Monday, Wednesday, and Friday, but other working patterns can be considered.

Is prior experience in the NHS required?

An understanding of the NHS is desirable, but not strictly required.

What IT skills are necessary for this role?

Proficiency in using a word processing package, preferably Microsoft Word, along with excellent keyboard skills, is necessary.

How does the organization support staff development?

We actively support staff development and training, providing a friendly and dedicated working environment.

What is the procedure for dealing with patient referrals?

All referrals must be entered onto the Lorenzo system according to the date of receipt, and they should be regularly passed to clinicians to assign appointment priority.

How should telephone inquiries be handled?

Telephone calls must be managed by addressing all relevant issues or accurately recording and passing on messages to the appropriate person/s.

What values does the organization prioritize?

Our core values are Include, Respect, and Improve, which are important to refer to during the recruitment process and beyond.

Is there flexibility in work hours?

Yes, employees are entitled to seek flexible working patterns, and we are committed to listening to and considering all requests.

Who should I contact for further details or informal visits?

You can contact Joanne Biggs, Service Coordinator, at joanne.biggs@nhs.net for further details or informal visits.

East and North Hertfordshire NHS Trust

We provide hospital care at the Lister, Hertford County, New QEII hospitals and the Mount Vernon Cancer Centre.

Science & Healthcare
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

East and North Hertfordshire NHS Trust provides healthcare services across hospitals in East and North Hertfordshire. They offer a wide range of services, including emergency care, elective surgery, and specialist treatments. Their mission is to deliver high-quality, patient-centered care, aiming to enhance the health and well-being of their community and focuses on providing safe, effective, and compassionate care to meet the diverse needs of the people they serve.