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Administratrice.eur de système

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Ubisoft

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Montréal, +1
  • Quick Apply

AI generated summary

  • You need experience with Linux/Windows servers, network configurations (firewalls, DNS), monitoring tools (Grafana, Prometheus), ticketing systems (ServiceNow, Atlassian), and scripting (PowerShell, Bash, Python).
  • You will monitor system events, manage incidents, analyze technical issues, ensure service quality, coordinate with teams, and identify automation opportunities to enhance service restoration.

Requirements

  • Expérience des plates-formes serveurs Linux et Windows
  • Expérience dans les configurations de réseau telles que les pares-feux et les DNS
  • Expérience avec des outils de surveillance tels que, mais sans s'y limiter, Grafana et Prometheus
  • Expérience avec un système de billetterie tel que, mais sans s'y limiter, ServiceNow et Atlassian Suite
  • Connaissance des langages de script tels que PowerShell, Bash et Python

Responsibilities

  • Surveiller les événements du système afin de garantir la santé, la disponibilité maximale du système et la qualité du service, tout en identifiant et en appliquant des mesures correctives pour prévenir tout type de dégradation ou d'interruption du service;
  • Lancer le processus de gestion des incidents dans les cas où un incident ne peut être évité, tout en communiquant en interne les impacts liés à tout incident ou maintenance;
  • Gérer le processus d'incident majeur tout en coordonnant et en facilitant la résolution des incidents hautement prioritaires en faisant appel à diverses équipes de soutien;
  • Effectuer une analyse technique approfondie de tout incident sur Microsoft, Linux, l'infrastructure de réseau et les systèmes internes;
  • Assurer l'escalade et la coordination avec d'autres équipes et départements pour résoudre les incidents;
  • Répondre, prioriser et résoudre tous les billets d'incidents et déterminer les impacts exacts d'un incident du point de vue de l'utilisatrice.eur;
  • Identifier les opportunités d'automatisation de la restauration des services et appliquer des réponses automatisées via des méthodes scénarisées.

FAQs

What is the main responsibility of the Administratrice.eur de système at Ubisoft?

The main responsibility is to ensure the availability and maximum performance of services by monitoring the entire Ubisoft IT infrastructure, managing alerts, incidents, and communicating internal issues related to unplanned downtime or degradations.

What qualifications are required for this position?

Required qualifications include experience with Linux and Windows server platforms, network configurations (such as firewalls and DNS), monitoring tools (like Grafana and Prometheus), ticketing systems (such as ServiceNow and Atlassian Suite), and knowledge of scripting languages (like PowerShell, Bash, and Python).

Is experience with monitoring tools necessary for this role?

Yes, experience with monitoring tools such as Grafana and Prometheus is necessary to effectively monitor and ensure the health and availability of systems.

What kind of incidents will I be managing in this position?

You will be managing incidents that affect the performance and availability of services, including major incidents that require coordination and facilitation of resolution with various support teams.

Will I need to communicate with other teams and departments?

Yes, you will need to escalate and coordinate with other teams and departments to resolve incidents effectively.

Are there opportunities for automation in this role?

Yes, there will be opportunities to identify and automate service restoration processes through scripted responses.

Is prior experience in IT support necessary?

While prior experience in IT support is not explicitly stated as a requirement, relevant experience will certainly be beneficial for this role.

Does Ubisoft offer accommodations during the interview process?

Yes, Ubisoft is committed to facilitating an inclusive and respectful work environment and is willing to provide accommodations during the interview process if needed.

Can candidates who don't meet all listed qualifications still apply?

Yes, candidates are encouraged to apply even if they do not meet all of the listed qualifications, as skills and knowledge can come from various relevant experiences.

Will I be required to manage both Microsoft and Linux systems?

Yes, as part of the role, you will be required to perform technical analyses and manage incidents on both Microsoft and Linux systems.

Ubisoft

We're committed to enriching player's lives with original & memorable gaming experiences. Join us & create the unknown!

Technology
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.