FAQs
What is the primary responsibility of the ADSEO Quality Assurance role?
The primary responsibility of the ADSEO Quality Assurance role is to ensure high performance standards across all relevant projects related to the Trust & Safety team's efforts in moderating harmful content, while also identifying and implementing process improvements and best practices.
What qualifications are required for this position?
The minimum qualifications required for this position include at least 1 year of QA or relevant experience in trust and safety or policy at a major tech or media company, familiarity with English (both as a working language and for communication with English markets), and strong decision-making skills in complex situations.
What type of experience is preferred for candidates applying to this role?
Preferred qualifications for candidates include a Bachelor's degree or equivalent working experience in a short video product user industry, experience in Content Moderation/Content Quality/Content Safety/Labeling, familiarity with Microsoft Office Suite, and an understanding of machine learning and content understanding.
What are some key tasks the successful candidate will perform?
Key tasks include facilitating calibration meetings, performing daily audits and analyses of errors, compiling performance data reports, conducting regular root cause analysis (RCA) escalations, identifying areas for performance improvement, and designing training plans.
Will the ADSEO Quality Assurance role involve working independently or collaboratively?
The role will involve both independent work and collaboration with stakeholders to deliver high performance standards and develop best practice models.
How will the candidate be expected to support their team?
The candidate will be expected to support their team by identifying and clearing blockers to high performance, providing feedback, facilitating communication regarding policy updates, and helping develop training materials and methodologies.
What kind of content will the candidate be exposed to in this role?
The candidate will be exposed to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
What skills are important for success in this role?
Important skills for success in this role include strategic thinking, strong communication and interpersonal skills, the ability to work in a fast-paced environment, and effective reporting and presentation abilities.
Is experience with machine learning important for this position?
While it is not mandatory, familiarity with machine learning and content understanding is considered a valuable asset for this position.
What is the work environment like for this position?
The work environment is fast-paced, requiring the successful candidate to embrace a dynamic setting and manage collaboration with a range of cross-functional partners effectively.