AI Conversational Designer

Barclays

Nov 8

Applications are closed

Job
Full-time
Senior & Expert Level
Design
Product

Requirements

Extensive experience in Conversation design
Cross functional communication and Influence
Leadership skills
Advanced NLP knowledge
Data driven decision making
Conversational AI product vision (Search and Virtual Assistant integration)

Responsibilities

To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays.
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

FAQs

What is the primary role of an AI Conversational Designer at Barclays?

The primary role is to design the end-to-end journey of a service that enables users to complete their goals, creating and improving transactions, products, and content across both digital and offline channels.

What skills are required to be successful in this position?

Success in this role requires extensive experience in conversation design, cross-functional communication, influence, leadership skills, advanced NLP knowledge, data-driven decision-making, and a conversational AI product vision.

Where is this position based?

This role will be based out of our Northampton campus.

What kind of design assets will I be creating in this role?

You will be creating design assets including service blueprints, customer journey maps, and service prototypes to drive business outcomes.

What are the expectations for a Vice President in this role?

Expectations include advising key stakeholders, managing risks, demonstrating leadership, collaborating across different areas, creating innovative solutions, and building trust with internal and external stakeholders.

What is the focus of the Conversational Assistant & AI function within the team?

The focus is on leading the development of Gen AI-powered conversational solutions that redefine how Barclays operates and the services provided to millions of customers.

Are there specific compliance standards to follow in this role?

Yes, compliance with accessibility standards and guidelines is necessary to provide an inclusive experience for all users.

How will I be collaborating with other teams in this position?

You will collaborate with cross-functional teams to craft groundbreaking AI solutions and help establish new standards within the organization.

What values and mindset does Barclays expect from all colleagues?

Barclays expects all colleagues to demonstrate the values of Respect, Integrity, Service, Excellence, and Stewardship, along with a mindset to Empower, Challenge, and Drive.

Is there an opportunity for personal development in this role?

Yes, you will have the opportunity to share your knowledge, develop team members, and drive strategic agendas to create a vibrant and dynamic environment.

Barclays

Barclays is a British multinational bank offering personal, corporate, and investment banking services worldwide.

Finance

Industry

10,001+

Employees

1690

Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.