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AI/ML Engineering Manager

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Trustpilot

26d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    Engineering
  • London
  • Quick Apply

AI generated summary

  • You need to have management experience in ML/AI Ops or software teams, strong technical skills, excellent communication, stakeholder management abilities, and a passion for team development.
  • You will lead a team, drive technical vision, ensure quality delivery, streamline processes, support career growth, collaborate on AI/ML deployment, and champion best practices for operational excellence.

Requirements

  • Experience managing and leading ML/AI Ops, Data platform or software engineering teams.
  • Strong technical background as a ML, Data, Software Engineer or a Data Scientist.
  • Strong understanding of engineering principles and a willingness to learn and work with AI and ML operational challenges.
  • Strong communication and stakeholder management skills, able to navigate complex technical and business challenges and turn them into actionable goals.
  • A passion for building teams and coaching engineers to grow in their careers, whether from an AI, ML, data, or software background.

Responsibilities

  • Lead, mentor, and inspire a team of engineers, fostering a collaborative and high-performance environment.
  • Drive the team’s technical vision, ensuring alignment with business goals and best practices in AI and ML operations.
  • Own the delivery process, ensuring initiatives are implemented on time and to the highest standards of quality, scalability, security, and reliability.
  • Identify opportunities for process improvement, removing roadblocks and driving innovation in how we productionise AI and ML models.
  • Support career growth for your team, creating pathways for learning and development, and providing regular feedback.
  • Collaborate with Data Science, Platform, and Product teams to ensure AI and ML models are deployed, monitored, and maintained effectively.
  • Promote best practices in model deployment, observability, CI/CD for ML, and responsible AI principles, helping engineers embed these into their workflows.
  • Oversee the development and implementation of scalable AI and ML pipelines, ensuring efficient experimentation, versioning, and monitoring of models.
  • Partner with other engineering and product leaders to shape Trustpilot’s overall AI and ML strategy while fostering cross-functional collaboration.
  • Champion operational excellence in AI and ML, ensuring models are reliable, reproducible, and continuously improved.

FAQs

What is the primary focus of the AI/ML Engineering Manager role at Trustpilot?

The primary focus of the AI/ML Engineering Manager role at Trustpilot is to lead the AI Platform team in building and maintaining infrastructure, tools, and processes that enable scalable, reliable, and efficient AI and ML operations.

What qualifications are required for this position?

The ideal qualifications include experience in managing and leading ML/AI Ops, Data platform, or software engineering teams, a strong technical background in ML, data, software engineering, or data science, and excellent communication and stakeholder management skills.

How does Trustpilot support the career growth of its employees?

Trustpilot supports career growth by creating pathways for learning and development, providing regular feedback, and offering rich learning opportunities through the Trustpilot Academy, LinkedIn Learning, and other platforms.

What benefits does Trustpilot offer to its employees?

Trustpilot offers a competitive compensation package, flexible working options, 25 days of holiday (increasing to 28 after two years), paid volunteering days, health cash plans, access to mindfulness resources, parental leave, and more.

Is there an emphasis on diversity and inclusion at Trustpilot?

Yes, Trustpilot is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives.

What opportunities for team connection and socializing does Trustpilot provide?

Trustpilot provides regular opportunities for employees to connect through company-wide celebrations, team socials, and Employee Resource Groups (ERGs) to foster a strong sense of community.

What is the company's stance on candidates who may not meet all the job requirements?

Trustpilot encourages all candidates to apply, even if they don’t meet all the requirements, as they value diverse experiences and believe in providing opportunities for individuals to grow and contribute.

Where are Trustpilot's offices located?

Trustpilot has offices in several locations, including Copenhagen, Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.

What role does operational excellence play in AI/ML at Trustpilot?

Operational excellence is championed in AI and ML to ensure that models are reliable, reproducible, and continuously improved, supporting best practices in deployment, monitoring, and management.

How does Trustpilot promote positive mental health among its employees?

Trustpilot promotes positive mental health by providing full access to mindfulness resources such as the Headspace app and offering support through an Employee Assistance Plan.

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Trustpilot

Behind every Trustpilot review is an experience that matters.

Technology
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

Hi. We’re Trustpilot — a leading online reviews platform. In these times of distrust, our mission to be a universal symbol of trust has never been more important. We’re a place where everyone’s voice can be heard and consumers and companies can come together to continuously share, collaborate and improve. Here's some handy information about us: ∙Trustpilot launched in 2007 ∙We have 8 vibrant and centrally located offices around the world ∙We have 850+ people on our team, with over 50 nationalities represented among them ∙We’re open to all - everyone is embraced and included for who they are and what they bring ∙Everything we do is always with integrity - we do the right thing even when nobody’s watching ∙We’re collaborative - we work best when we work together ∙We’re positively human - we are genuine people that create the Trustpilot family

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