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AIB Customer Service Representative

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AXA

Oct 12

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • No experience required, all we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.
  • Friendly tone & good communication skills
  • Competent use of the English language understanding, verbal and written to support complex insurance conversations
  • Resilience and persistence to meet sales targets
  • Computer literate, with the ability to effectively learn the navigation of multiple systems.
  • Minimum Leaving certificate qualification or education equivalent
  • As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

Responsibilities

  • You’ll work as part of our telephone-based Customer team in our Dublin City Centre building, with our own restaurant, yoga room, wellness rooms and funky collaboration spaces!
  • You’ll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and interpersonal skills.

FAQs

What is the work schedule for the Customer Service Representative role?

The full-time roles are 36.5 hours per week, with rotating schedules between 8:00am to 6:00pm from Monday to Friday and 10:00am to 2:00pm on Saturdays, excluding Bank Holidays.

Is experience required for this position?

No experience is required; all we ask for is great customer service skills and a passion for helping customers.

What qualifications are needed to apply for this job?

A minimum Leaving Certificate qualification or equivalent education is required.

What kind of training will I receive?

You will receive a comprehensive induction and benefit from a structured training programme with specialist Trainers to develop your technical knowledge and interpersonal skills.

What benefits does AXA offer to employees?

AXA offers competitive salary, annual performance-based bonuses, contributory pension scheme, life assurance, generous annual leave, employee discounts, and education support.

Where is this job located?

The position is located in Dublin City Centre.

Are there opportunities for career development?

Yes, there are plenty of learning opportunities along with continual development of your skills as a Representative.

What is the company culture like at AXA?

AXA values integrity, courage, and a customer-first approach, promoting collaboration and embracing differences to create a great workplace.

Do I need to be authorized to work in Ireland to apply?

Yes, as a precondition of employment, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

Is AXA an equal opportunities employer?

Yes, AXA is committed to equal opportunities and welcomes applications from all suitably qualified persons from diverse backgrounds.

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AXA

Finance
Industry
10,001+
Employees
1816
Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

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