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Air CySC - iAdmin Knowledge & Information Management

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  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Lincoln

Requirements

  • Creation/ordering of new SharePoint teams & document libraries and initial rework of site collection received from DD & MoDNet provisioning team to ensure conformity, and compliance against Air Information Policy (Info Pol) policy – this will include maintaining a record of all site collections, permissions, document libraries and other prescribed detail.
  • Control of access to information (permission management) of LTD areas and Secret tier where required.
  • Maintaining lists of Station Super Users (Expert Users, Authorised Demanders, LSOs, and Team Site Administrators).
  • Technical Ownership (TOs) of all MS Teams created by the iAdmin Team and issuing Teams TORs to Team owners (noting separate TORs for Private Channel Owners (PCOs).
  • Provide an overview of the iAdmin processes and the requirements of an iAdmin KIM Practitioner where necessary.
  • Escalate iAdmin requests when prioritised decisions are required to maintain/increase momentum of process resolution.
  • Provide SME advice in iAdmin methodologies including people, process and technology.
  • Check and resolve requests for support on the Customer Service Portal. Monitor the iAdmin Gp Mailbox and respond to requests in a timely manner.
  • Some responsibilities will be also conducted at different classification.
  • An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.

Responsibilities

  • Creation/ordering of new SharePoint teams & document libraries and initial rework of site collection received from DD & MoDNet provisioning team to ensure conformity, and compliance against Air Information Policy (Info Pol) policy – this will include maintaining a record of all site collections, permissions, document libraries and other prescribed detail.
  • Control of access to information (permission management) of LTD areas and Secret tier where required.
  • Maintaining lists of Station Super Users (Expert Users, Authorised Demanders, LSOs, and Team Site Administrators).
  • Technical Ownership (TOs) of all MS Teams created by the iAdmin Team and issuing Teams TORs to Team owners (noting separate TORs for Private Channel Owners (PCOs).
  • Provide regular training workshops and ongoing advice for iMgr’s and Super Users.
  • When necessary, consult with Info Pol to seek further advice and guidance.
  • Provide an overview of the iAdmin processes and the requirements of an iAdmin KIM Practitioner where necessary.
  • Escalate iAdmin requests when prioritised decisions are required to maintain/increase momentum of process resolution.
  • Progressing any other tasks as directed by the Air CySC Chain of Command.
  • Provide SME advice in iAdmin methodologies including people, process and technology.
  • Check and resolve requests for support on the Customer Service Portal. Monitor the iAdmin Gp Mailbox and respond to requests in a timely manner.
  • Some responsibilities will be also conducted at different classification.
  • An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.

FAQs

What is the primary responsibility of the iAdmin Team?

The primary responsibility of the iAdmin Team is to deliver iAdmin services and engage with Super Users across the RAF, including the setup of digital collaborative working areas and providing ongoing support.

What platforms will I be working with in this role?

In this role, you will be working with platforms such as SharePoint, MS Teams, and document libraries.

What types of training will be provided?

Regular training workshops and ongoing advice will be provided for Station iManagers and Super Users.

How is access to information managed in this position?

Access to information is managed through permission management of Limited (LTD) areas and Secret tier areas when required.

What should I do if I need further guidance on information policies?

If you need further guidance on information policies, you should consult with Info Pol.

What types of tasks will I be responsible for?

You will be responsible for creating new SharePoint teams, managing permissions, responding to support requests, providing training, and offering SME advice on iAdmin methodologies.

Can I escalate iAdmin requests?

Yes, you can escalate iAdmin requests when prioritised decisions are required to maintain or increase the momentum of process resolution.

What classification of work might I be involved in?

Some responsibilities will be conducted at different classifications beyond the standard level.

Am I required to maintain records for site collections and permissions?

Yes, you will be required to maintain a record of all site collections, permissions, document libraries, and other prescribed details.

Will I receive support for resolving requests through the Customer Service Portal?

Yes, you will be responsible for checking and resolving requests for support on the Customer Service Portal and monitoring the iAdmin Group Mailbox for timely responses.

Official corporate LinkedIn channel for the UK Ministry of Defence.

Defence & Aerospace
Industry
1001-5000
Employees

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State

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