FAQs
What is the primary responsibility of an Airline Operations Controller?
The primary responsibility of an Airline Operations Controller is to monitor and coordinate the status of flights across the TUI fleet, ensuring safety and compliance while delivering the flying program.
What are the shift patterns for this role?
The role operates on a shift basis, covering a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays, and may be subject to change based on business requirements.
Is previous experience in an airline operational environment necessary for this role?
Previous experience within an airline operational or ground handling environment is preferable but not essential.
How does TUI support the professional development of its employees?
TUI provides access to the TUI Learning Hub, allowing employees to level up their skills and reach their career ambitions.
What is the nature of the communication required in this role?
Effective communication with stakeholders and service providers is essential and can occur via phone, chat systems, and ACARS.
Are there any specific skills required for the Airline Operations Controller position?
Candidates should have good computer literacy, the ability to stay calm under pressure, excellent telephone etiquette, and a passion for aviation, among other skills.
Does TUI conduct background checks on new employees?
Yes, TUI conducts thorough background checks on all employees to ensure safety and compliance.
What types of benefits does TUI offer to its employees?
TUI offers attractive remuneration, generous travel benefits, discretionary bonus schemes, extensive health & wellbeing support, and more.
What are the emergency response procedures in place for TUI airlines?
Employees are expected to stay updated on Emergency Response Procedures for all TUI airlines as part of their responsibilities.
How does TUI approach diversity and inclusion in the workplace?
TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are, believing that together, our potential is limitless.