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Airlines - Sales Engineer-1

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Amadeus

27d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    IT & Cybersecurity
  • Irving
    Remote
  • Quick Apply

AI generated summary

  • You need a Bachelor’s degree, 10+ years in Sales Engineering or related fields in the airline industry, expertise in Revenue Accounting and Management, advanced English, and MS Office skills. Travel 30%.
  • You will engage with customers, understand their needs, propose IT solutions, conduct workshops, coordinate with teams, and assist in contract negotiations to drive business growth and value.

Requirements

  • Education: Bachelor’s Degree, and/or equivalent work experience
  • Work experience: Minimum of 10 years of previous experience in either Sales Engineering, Product Management, R&D, Technical Consulting, or IT Sales in the Airline Industry
  • Advanced knowledge and experience in the airline industry, especially in the areas of Revenue Accounting, Revenue Integrity, Order Management
  • Technical expertise required in these areas of Revenue Accounting, Revenue Integrity, Order Management
  • Advanced English skills written and spoken. Spanish, French and other languages are a plus
  • Advanced knowledge of MS Office suite
  • Ability to travel Domestic and International 30 % of the time
  • The position is located in Dallas, Texas

Responsibilities

  • Conduct discovery workshops with customers or prospects.
  • Develop relationships across customers’ organizations to understand business strategy, requirements, challenges, and decision processes to propose adapted IT solutions.
  • Broadly understand the market segment in which the customer operates and the specific competitive environment of solutions responsibility.
  • Research potential customers’ business case, initiative, and engagement.
  • Understand the Amadeus strategy and vision and apply it to solution management.
  • Analyze customer products and service requirements, propose improvements, and develop and monitor plans.
  • Assist the customer in formalizing any functional requirements, initiate the change process and ensure the customer requirements are understood, obtain sizing in due time, and support building commercial proposals.
  • Help airline customers transform their business needs and vision into concrete solutions, leveraging Amadeus' products, services and third-party partners required to address customer requirements.
  • By conducting both functional and technical scoping, the sales engineer can recommend solutions that optimize value for both the customer and Amadeus.
  • Coordinate different functional streams on the customer side with Amadeus solution consultants, product management, product definition or R&D teams to ensure end-to-end solution consistency and viability.
  • Lead functional and technical scoping workshops in identifying and referencing all gaps and interfaces to be developed. Interaction with Amadeus and customer senior management required.
  • Minimize functional and technical gaps throughout the sales engagement.
  • Leverage deep product knowledge to drive customization and integration of new applications.
  • Produce and deliver solution-related presentations including product demonstrations, translating software features into benefits for solving customer business problems to maximize the customer's perception of solution value.
  • Produce high-level plans and provide high-level presentations on migration and implementation activities.
  • Coordinate the approval process ensuring sign-off of customer and Amadeus internal stakeholder groups.
  • Identify potential product/process improvement areas.
  • Build and deliver demos from off the shelf to advanced and customized demos.
  • Create and validate proof of concepts with customer and prospects.
  • Present and align solution design addressing customer needs with key stakeholders which could include account management, customer success, delivery, implementation, product management and R&D.
  • Ensure solution alignment with solution consultants on what the customer needs.
  • Collaborate with the account management team to ensure additional business development opportunities are documented and prioritized.
  • Alert account manager of potential risks to deal closure.
  • Contribute to Amadeus solution strategy and portfolio evolution by feeding market & customer solutions requirements to Marketing and Product Management for product qualification whenever possible, analyze solution offerings of competitors and inform product management and IT Marketing accordingly.
  • Ensure alignment between the proposed solution with the commercials.
  • Support solutions consultant & sales and account management in contract negotiations for solution-related issues and review solution-related contract schedules.
  • Work alongside account management and key stakeholders to develop value proposition and customer proposal.

FAQs

What is the role of a Sales Engineer at Amadeus?

The Sales Engineer at Amadeus bridges the gap between customer needs and the solution portfolio, working closely with airline customers to deliver value-generating technology solutions.

What are the primary responsibilities of the Sales Engineer?

The primary responsibilities include conducting discovery workshops, scoping solutions, delivering demos, preparing proposals, and ensuring alignment between customer needs and Amadeus solutions.

What qualifications are required for this position?

A Bachelor’s Degree or equivalent work experience, a minimum of 10 years in Sales Engineering or related fields, and advanced knowledge in the airline industry are required.

Is travel required for this role?

Yes, the position requires the Sales Engineer to travel domestically and internationally approximately 30% of the time.

What languages are preferred for candidates applying for this position?

Advanced English skills are required, and proficiency in Spanish, French, or other languages is a plus.

Where is this position located?

The position is located in Dallas, Texas.

What kind of experience in the airline industry is preferred?

Candidates should have advanced knowledge and experience in Revenue Accounting, Revenue Integrity, and Order Management within the airline industry.

How long does the application process take?

The application process takes no longer than 10 minutes to complete.

Is Amadeus an equal opportunity employer?

Yes, Amadeus is an Equal Employment Opportunity Employer and considers qualified applicants without regard to various protected statuses.

What kind of work environment does Amadeus provide?

Amadeus fosters a caring environment that supports both professional and personal life, promoting a fulfilling career for its employees.

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Amadeus

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Their innovative solutions empower travel agencies, airlines, hotels, and other travel service providers to streamline their operations, enhance customer experiences, and drive business growth. Amadeus offers a wide range of products and services, including reservation systems, airline IT solutions, travel agency platforms, hotel distribution systems, and travel data analytics. Their ultimate mission is to shape the future of travel by delivering cutting-edge technology solutions that enable seamless and personalised travel experiences. With a deep understanding of the industry and a commitment to innovation, Amadeus strives to transform the way people plan, book, and experience travel, while helping businesses thrive in the dynamic and competitive travel landscape.

Culture & Values

  • Customer first

    We listen carefully and work as partners. We keep our promises. We’re committed to our customers’ success.

  • Working together

    We respect and embrace diversity of all people and cultures. We collaborate across teams. We communicate clearly and act decisively.

  • Taking responsibility

    We’re accountable for our own work. We act as owners and use company resources carefully. We keep developing our skills.

  • Aiming for excellence

    We strive for outstanding results in a competitive market. We learn from our mistakes. We innovate and welcome change.

Benefits

  • Annual bonus

    Rewarding your work.

  • Equity plans

    To share in what you build.

  • Wellbeing programs

    Keeping you healthy.

  • Learning environment

    Always be excited to work at Amadeus.

  • Flexible workplace

    Because life comes first.