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Airport Services Admin Supervisor - Birmingham Airport

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Emirates

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • Birmingham

AI generated summary

  • You need good GCSEs in Maths and English, admin experience (preferably in airports), strong organization and computer skills, and effective communication abilities. Legal right to work in the UK is essential.
  • You will manage administrative processes, oversee onboarding, control inventory, verify invoices, handle uniforms, maintain records, and assist with operational tasks at the airport.

Requirements

  • Good level of secondary education including GCSE's in Maths and English.
  • Experience in general administration and operational experience, preferably with an airport.
  • Good organization skills and a high level of computer literacy and knowledge of Microsoft Word, Email and Excel.
  • Courses in Passenger Handling preferred.
  • Good interpersonal skills and the ability to communicate effectively at all levels both in spoken and written English.
  • Applicants must have the legal right to live and work in the United Kingdom. The Company will not aid with obtaining work permits.

Responsibilities

  • To manage administrative process at Birmingham Airport effectively by overseeing, co-ordinating and streamlining all administrative tasks to ensure they meet operational requirements and compliance with company and other local regulations. Ensure the assigned administrative staff are motivated, guided, and coached to provide a pro-active administrative support to the station.
  • Ensure all administrative onboarding requirements of new staff are efficiently managed including uniform requisitions, access to relevant company systems so that new staff have the necessary tools and are aware of the relevant requirements. Co-ordinate station ID requirements and vehicle passes for all staff and any station visitors always ensuring close liaison with airport pass office.
  • Control and Manage, a comprehensive inventory of all the equipment and assets within the Airport Services Department at Birmingham Airport, take regular physical stock for verification, and optimise utilisation/maintenance within budgeted figures. Coordinate with P&L, Finance for asset disposal process and approvals and with Suppliers for physical disposal while maintaining records.
  • Assist in the general Monday - Friday running of the office, ensuring sufficient stock is available as required. Create and maintain appropriate record and filing systems for easy retrieval and proper maintenance of records whilst investigating all possible IT solutions available to the station. Be highly conversant in all Office 365 applications.
  • Verify station invoices for services received and submit to Airport Services Manager for approval ensuring an auditable process for compliance.
  • Complete and follow up on GHA and service provider penalties and credits as per monthly meeting information.
  • Fully manage and own the uniform processes in the station, including ordering, distribution, management and destruction.
  • Liaise with all EK/ GHA staff for EK uniform requirements. Ensure that GHA maintain an accurate tracker of uniform ordering and assist with the ordering with uniform stores. Be the Uniform Standards champion for the station.
  • Ensure all month end reports are completed timely including station Time & Attendance reports.
  • Prepare and send payroll handover to HR each month.
  • Manage station mailboxes when on shift including completing baggage settlement claims as necessary and responding to all CASA requests.
  • Attend supplier meetings with Airport Services Manager / Airport Services Officer and produce minutes based on the detail discussed.
  • Maintain and update the local station manual.
  • Maintain and update EKAS staff mandatory training folder.
  • To cover ad-hoc operational tasks as deemed necessary including covering roster shortfalls where required e.g. escorting VIPs, iO’s, STCR ambulance crew. Provide assistance to passengers at check-in/ arrivals/ lounge as necessary. Assist passengers in times of disruption as required.

FAQs

What is the primary purpose of the Airport Services Admin Supervisor position at Birmingham Airport?

The primary purpose is to manage the administrative processes effectively, overseeing and streamlining all tasks to meet operational requirements and compliance with company and local regulations.

What are the main responsibilities of the Airport Services Admin Supervisor?

The main responsibilities include managing onboarding processes for new staff, controlling inventory and assets, assisting in daily office operations, verifying invoices, managing uniform processes, completing month-end reports, and covering ad-hoc operational tasks.

What qualifications are required for this position?

Applicants should have a good level of secondary education, including GCSEs in Maths and English, experience in administration and operational roles, and strong organizational and computer skills. Courses in Passenger Handling are preferred.

Is experience in an airport setting preferred for this role?

Yes, experience in general administration and operational experience, preferably within an airport environment, is preferred.

What skills are necessary for the Airport Services Admin Supervisor?

Necessary skills include good organizational skills, high computer literacy with knowledge of Microsoft Word, Email, and Excel, as well as effective interpersonal and communication skills in both spoken and written English.

Are there any legal requirements to apply for this job?

Yes, applicants must have the legal right to live and work in the United Kingdom as the company will not aid with obtaining work permits.

What benefits does the company offer?

The company offers a competitive remuneration package, discounts on flights and hotel stays.

Where can I find more information about working with the company?

More information can be found on the company’s website at www.emirates.com/careers.

Is training provided for new employees?

Yes, the position involves maintaining and updating mandatory training folders for staff, indicating that training support is provided.

Will I need to perform operational tasks outside of administrative duties?

Yes, the role includes covering ad-hoc operational tasks as necessary, such as assisting passengers and escorting VIPs.

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Emirates

Transportation
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

Emirates is a global airline based in Dubai, known for its extensive international flight network and high-quality passenger services. Their mission is to connect the world with their exceptional travel experiences, focusing on innovation, comfort, and customer satisfaction. Emirates aims to be the world's leading airline by delivering superior service and operational excellence, enhancing travel for people globally while promoting Dubai as a major travel hub.