FAQs
What is the job title for this position?
The job title is Airport Services Agent at London Gatwick Airport.
What are the main responsibilities of an Airport Services Agent?
The main responsibilities include providing assistance to customers on arrival and departure, coordinating chauffeur-driven limousines, monitoring check-in and baggage delivery, handling delays and disruptions, and supporting duties in the Emirates lounge.
What qualifications are required for this position?
A good level of secondary education including GCSE Maths and English is required, along with airline industry experience. Experience in a Premium Lounge environment, hospitality, or the F&B industry is advantageous.
Is knowledge of Basic Fares and Ticketing required?
Knowledge of Basic Fares and Ticketing is advantageous but not mandatory.
What language proficiency is necessary for this role?
Fluency in written and spoken English is required.
Are there any legal requirements for applicants?
Yes, applicants must have the legal right to live and work in the United Kingdom, and the company will not provide assistance with obtaining work permits.
What type of experience is preferred for this position?
Experience in the airline industry and within a Premium Lounge environment or hospitality/F&B industry is preferred.
What benefits do employees receive in this role?
Employees receive a competitive remuneration package, discounts on flights and hotel stays.
Will I receive training for this position?
Yes, applicants must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
What is the working environment like for an Airport Services Agent?
The working environment involves supporting and overseeing check-in, boarding, ramp, and lounge operations in a dynamic airport setting.