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ALEXANDER MCQUEEN Client Advisor (Bond Street Flagship store)

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Kering

Nov 13

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have fashion retail experience, strong sales skills, client focus, team spirit, digital tool proficiency, and knowledge of luxury trends. Adaptability in a fast-paced environment is essential.
  • You will provide exceptional client experiences, strengthen relationships, achieve sales targets, collaborate with the team, maintain shop standards, and follow company guidelines in all activities.

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviours
  • Proven experience in a similar role within fashion retail companies or customer service-related field
  • Proven ability to drive and exceed individual and store KPIs
  • Possesses genuine interest in fashion and follows industry trends/news
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Client centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
  • Ability to use digital retail tools and CRM
  • Ability to be mobile for extended periods of time

Responsibilities

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
  • Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
  • Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

FAQs

What are the key responsibilities of a Client Advisor at Alexander McQueen?

The key responsibilities include providing exceptional client experiences, proactively cross-selling products, maintaining and developing client relationships, engaging with clients on fashion trends, exceeding individual financial targets, fostering teamwork, maintaining shop floor standards, and complying with company procedures.

What qualities are necessary to succeed as a Client Advisor?

Necessary qualities include a passion for fashion, strong selling skills, excellent communication abilities, a client-centric approach, the ability to work in a fast-paced environment, and a genuine interest in luxury products and industry trends.

Is prior experience in fashion retail required for this role?

Yes, proven experience in a similar role within fashion retail companies or a customer service-related field is required.

What are the working hours for this position?

The position is full-time, and specific working hours will be determined based on the store's schedule.

What is the importance of the key behaviors mentioned in the job description?

The key behaviors—Empowerment, Teamwork, Respect, and Kindness—are essential for fostering a positive working environment and ensuring that both team members and clients are treated with dignity and support.

Does this role involve handling sales targets?

Yes, the Client Advisor is driven to exceed individual financial targets and maximize personal sales performance, contributing to the success of the entire store.

Will training be provided for this position?

Yes, various training resources will be provided by the company to help maintain shop floor standards and improve sales skills.

How does Alexander McQueen contribute to client loyalty?

Alexander McQueen strengthens client loyalty through personalized client interactions, maintaining relationships via CRM and digital tools, and engaging clients in store clienteling initiatives.

What is the start date for this position?

The start date for this position is January 1, 2025.

Is knowledge of digital retail tools important for this role?

Yes, the ability to use digital retail tools and CRM is important for maintaining client relationships and enhancing the shopping experience.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.