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Alpha Client Solutions Manager, Vice President

  • Job
    Full-time
    Expert Level
  • Banking & Finance
  • London

AI generated summary

  • You must have excellent communication, relationship building, critical thinking, and problem-solving skills. Strong financial market knowledge, back office experience, and proficiency in JIRA, Confluence, Visio, and PowerPoint are essential. Agile software development and a willingness to travel are a plus.
  • You will lead the design and delivery of client solutions, ensuring requirements are met, risks are managed, and relationships are maintained for successful project outcomes.

Requirements

  • The ability to bring together teams across different levels and disciplines within the organization
  • Outstanding presentation, communication (oral & written), and relationship building skills across all levels of the business. A detail-oriented disposition and clear, concise communication skills.
  • Strong critical thinking, problem solving, decision making and relationship management skills
  • The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
  • Education & Preferred Qualifications:
  • Strong understanding of financial markets and investment management processes, including back office functions
  • Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
  • Proficient with JIRA, Confluence, Visio and PowerPoint.
  • Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
  • Willingness and ability for potential travel.

Responsibilities

  • Guide the programme to identify and solution deliverables in the target state model and operational workflows
  • Co-ordinate delivery across functional areas to deliver and standardized solutions
  • Ensure the Solution Management operates across the end-to-end lifecycle bringing the relevant teams and stakeholders together on our project deliverables.
  • Ensure client requirements have been captured in detailed Business Requirement Documents (BRDs) and fall within our agreed offering. Alternatively, ensure these are flagged and presented at our change control forum and Alpha Design Council.
  • Lead the specific client Design Authority locally in EMEA to ensure items which have the potential to impact our model or project timelines are managed with the relevant stakeholders.
  • Ensure RAID items are effectively managed, documented and closed out to resolution with the relevant stakeholders.
  • Drive program efficiency and enhanced ways of working to create a standardized oversight model for both the solution management team and the broader program.
  • Uphold our risk and resource management principles to ensure we adhere to our legal guidelines and internal policies.
  • Ensure a healthy relationship across the program both internally and externally to maximize our collaboration and productivity.
  • Solution Manager Outputs:
  • Capturing Project differences in client and workstream engagements
  • Completing Business Requirements Documents (BRDs)
  • Obtain and track client sign-off on requirements
  • Identifying and tracking design challenges
  • End to End Process flow Docs​
  • Run EMEA Design Authority meetings, distribute discussion topics and follow to resolution.​
  • Status Reporting​ on IT end to end
  • IT Builds – provide design related inputs
  • Project escalation summaries to Client Implementation Executives / Global Design Council​
  • Project Solution Tollgate Reporting
  • The ultimate goal of our team is to ensure every solution will be delivered successfully, on time, to budget and add the highest possible value to our clients and the organization.

FAQs

What experience is required for the Alpha Client Solutions Manager, Vice President role?

Applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions, collaborating with wider stakeholders, particularly in the context of a software business or professional services.

What is the importance of this role within the firm?

This role is important as it involves driving the firm's strategy and Alpha product capabilities, supporting State Street AlphaSM in redefining 'alpha' to power better performance and outcomes for clients. Joining this team means being part of a global group that helps clients better manage their businesses in an ever-changing, complex industry.

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.