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Amazon Tour Leader, Amazon

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Amazon

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Logistics
  • Mönchengladbach

AI generated summary

  • You must be fluent in English and German, have fulfillment ops experience, strong communication skills, and team leadership experience. Adaptability and an entrepreneurial spirit are essential.
  • You will conduct tours, explain Amazon's processes and sustainability efforts, ensure safety compliance, train staff, gather feedback, and maintain current tour content.

Requirements

  • Strong fluency in English and German
  • Strong written and oral communication skills
  • Experience in Fulfillment Operations
  • Public Speaking or Customer Service Experience
  • Experience leading teams
  • Ability to quickly adapt to a changing work environment and priorities
  • An entrepreneurial spirit, including the ability to work independently and autonomously

Responsibilities

  • Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
  • Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
  • Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
  • Highlight Amazon's commitment to employee development, safety, and well-being.
  • Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
  • Ensure tour groups adhere to all safety protocols and facility regulations.
  • Maintain positive site relationships and participate in site & community engagement activities.
  • Staff and train Ambassador & Proxy teams.
  • Respond to questions from tour participants accurately and professionally.
  • Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
  • Maintain and update tour content to reflect new technologies and company initiatives.
  • Collect and report feedback from tour participants to improve the overall experience.

FAQs

What is the main responsibility of a Tour Leader at Amazon?

The main responsibility of a Tour Leader at Amazon is to conduct engaging and informative 90-minute in-person tours of the Robotics Fulfillment Centers, showcasing Amazon's technology, processes, and commitment to sustainability and employee well-being.

What qualifications are required for this position?

The basic qualifications required for this position include strong fluency in English and German, along with strong written and oral communication skills.

Is prior experience in fulfillment operations necessary for this role?

While prior experience in fulfillment operations is preferred, it is not a strict requirement. The company values a range of experiences, particularly in public speaking, customer service, and team leadership.

How many tours will a Tour Leader conduct in a day?

A Tour Leader will conduct multiple 90-minute tours per day.

What should I expect during a typical day as a Tour Leader?

A typical day will involve reviewing the tour schedule, preparing materials, greeting visitors, conducting tours, collecting and reporting feedback, and collaborating with colleagues to update tour content.

What kind of training is provided for new Tour Leaders?

New Tour Leaders will participate in training sessions to enhance their skills and stay current on Amazon's latest technologies and processes.

Are there opportunities for career growth within this role?

Yes, this role provides opportunities to develop valuable public speaking and customer engagement skills, as well as the chance to contribute to tour content development and public perception of Amazon.

How does Amazon ensure safety during tours?

Amazon ensures safety by providing safety briefings, distributing protective equipment, and ensuring that tour groups adhere to all safety protocols and facility regulations.

What is the work culture like for Tour Leaders at Amazon?

The work culture for Tour Leaders is collaborative and creative, focusing on continuous learning and inspiration while showcasing Amazon's innovation and commitment to customer obsession.

How does Amazon accommodate candidates with disabilities during the hiring process?

Amazon offers accommodations for candidates with disabilities during the application and hiring process, including support for interviews or onboarding. Candidates can visit the Amazon hiring accommodation page for more information.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.