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Analyst-Service Performance

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Business, Operations & Strategy
  • Madrid

AI generated summary

  • You need strong MS-Excel, Access, PowerPoint skills, analytical abilities, fluency in Swedish & English, and experience in Operational Excellence or similar. Excellent communication and time management skills are essential.
  • You will conduct regulatory Business Self Testing, perform compliance checks, analyze data for insights, and collaborate with teams to enhance compliance performance amid shifting priorities.

Requirements

  • Good hands on experience on MS-Excel, MS-Access & PowerPoint
  • Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
  • Proven analytical skills including the ability to think through all aspects of problems and generate possible courses of action
  • Proven track record in getting results; ability to coordinate and prioritize
  • Minimum Qualifications:
  • Experience in Operational Excellence, Compliance, Internal Audit or a related subject area would be given preference
  • Bachelor's Degree or equivalent experience
  • Build and Leverage Relationships - Strong collaboration skills and demonstrated ability to network globally.
  • Build and sustain relationships with key partners
  • Get Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management.
  • Self-motivated, pro-active individual with an analytical attitude and excellent attention to detail
  • Technical background not required
  • Microsoft Office
  • Proficiency in Swedish & English
  • Effective Time Management
  • Attention to Detail

Responsibilities

  • Perform regulatory Business Self Testing for teams across ICS in line with the established procedures.
  • Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams in improving their compliance performance.
  • Generate insights and conclusions from data.
  • They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.

FAQs

What is the primary responsibility of the Analyst-Service Performance role?

The primary responsibility of the Analyst-Service Performance role is to perform Regulatory Business Self Testing in line with established procedures, ensuring compliance and quality checks while assisting in the design, implementation, and assessment of operational risks.

What qualifications are required for this position?

A Bachelor's Degree or equivalent experience is required, along with past experience in Operational Excellence, Compliance, Internal Audit, or a related subject area.

What technical skills are necessary for this job?

Proficiency in Microsoft Office, particularly MS-Excel, MS-Access, and PowerPoint, is necessary for this job.

Is a technical background required for this position?

No, a technical background is not required for this position.

What languages must the candidate be proficient in?

The candidate must be proficient in both Swedish and English.

What kind of candidate is preferred for this role?

A self-motivated, proactive individual with an analytical attitude, excellent attention to detail, and strong collaboration skills is preferred for this role.

Are there opportunities for career development in this position?

Yes, there are career development and training opportunities available for this position.

What benefits does American Express offer to its employees?

American Express offers competitive base salaries, bonus incentives, comprehensive medical, dental, and vision insurance, flexible working arrangements, generous parental leave policies, wellness support, and more.

How does American Express ensure workplace diversity?

American Express promotes a diverse community of colleagues where everyone is seen, heard, and feels like they belong, emphasizing collaboration and support for both customers and each other.

What is the work environment like in this role?

The work environment is dynamic, requiring the ability to thrive amidst ad-hoc requests and shifting priorities, with a focus on collaboration with cross-functional teams.

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.