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AO Practice Administrator

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UK Ministry of Defence

2d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Peterborough

AI generated summary

  • You must manage clinic operations, handle patient inquiries, process mail, ensure specimen safety, support service evaluation, implement admin changes, and address complaints appropriately.
  • You will manage clinics, assist patients, handle inquiries, process mail, receive specimens, support service development, implement admin changes, and address complaints as needed.

Requirements

  • Overseeing the running of clinics, maintaining and monitoring the Practice appointments system.
  • Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
  • Receiving and assisting patients and visitors, directing to others as appropriate.
  • Handling all general enquiries from patients and others, in person and on the telephone, and taking and recording messages for other members of the team.
  • Processing and distributing incoming (and outgoing) mail.
  • Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician.
  • Logs and dispatches specimens to be sent to the Pathology Department.
  • Contributing to the development, monitoring and evaluation of service delivery with the Practice, working with the Practice Manager to implement the Clinical Risk Register, Practice Development Plan and Clinical Audit Plan.
  • Implementing administrative systems changes throughout the Practice and data collection for clinical audit purposes to demonstrate compliance with Healthcare Governance standards.
  • Acting as the first point of contact for complaints, which should be directed to the appropriate Manager for action/response.

Responsibilities

  • Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
  • Receiving and assisting patients and visitors, directing to others as appropriate. Handling all general enquiries from patients and others, in person and on the telephone, and taking and recording messages for other members of the team. Processing and distributing incoming (and outgoing) mail.
  • Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician. Logs and dispatches specimens to be sent to the Pathology Department.
  • Contributing to the development, monitoring and evaluation of service delivery with the Practice, working with the Practice Manager to implement the Clinical Risk Register, Practice Development Plan and Clinical Audit Plan. Implementing administrative systems changes throughout the Practice and data collection for clinical audit purposes to demonstrate compliance with Healthcare Governance standards.
  • Acting as the first point of contact for complaints, which should be directed to the appropriate Manager for action/response.

FAQs

What are the working hours for the AO Practice Administrator position?

The position offers 37 hours per week, and flexible working requests will be considered, but it must be on a job share basis for service delivery requirements.

Is the AO Practice Administrator position full-time or part-time?

The position is primarily full-time, but requests for part-time hours will be considered on a pro-rata basis.

Where is the job located?

The AO Practice Administrator position is located at the Medical Centre in RAF Wyton, Peterborough, with potential cover required at other facilities within the Combined Practice Network.

What qualifications or experience are necessary for this role?

Candidates must provide details of their job history and previous skills and experience on their CV, along with a personal statement explaining how they meet the role's criteria.

What will the salary be for this position?

The salary for the AO Practice Administrator position is £26,770, with the Ministry of Defence contributing an additional £7,755 towards a Civil Service Defined Benefit Pension scheme.

Are there opportunities for training or development?

Yes, the position includes learning and development tailored to the role, promoting a culture of inclusion and diversity.

What are the primary responsibilities of the AO Practice Administrator?

Responsibilities include overseeing the running of clinics, maintaining the Practice appointments system, assisting patients and visitors, managing medical records, and facilitating communication within the healthcare team.

Is the position suitable for candidates from outside the UK?

No, this role is not open to applications from those who will require sponsorship under the points-based immigration system.

What is the selection process for this job?

The selection process includes assessing your Behaviours and Experience through a CV submission and a personal statement, followed by interviews for selected candidates.

Will travel expenses be reimbursed for the interview?

No, there will be no reimbursement for any travel expenses incurred during the interview.

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UK Ministry of Defence

Official corporate LinkedIn channel for the UK Ministry of Defence.

Defence & Aerospace
Industry
1001-5000
Employees

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State