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AP Problem Resolution Process Expert - A

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Capgemini

17d ago

  • Job
    Full-time
    Senior Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Chennai

AI generated summary

  • You must ensure timely daily activities, demonstrate process knowledge, identify improvements, support teammates, and handle incoming invoices with problem resolution and transaction processing.
  • You will process incoming invoices, identify and resolve problems, ensure timely fulfillment of daily tasks, and identify process improvement opportunities within established procedures.

Requirements

  • - Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
  • - Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.
  • - May support others in process related areas, as outlined by the Team Leader.
  • - Processing of incoming invoices, with initial problem identification and resolution.
  • - Is responsible for processing transactions and producing outputs.

Responsibilities

  • Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
  • Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.
  • May support others in process related areas, as outlined by the Team Leader.
  • Processing of incoming invoices, with initial problem identification and resolution.
  • Is responsible for processing transactions and producing outputs.

FAQs

What is the primary role of an AP Problem Resolution Process Expert - A?

The primary role is to lead and participate in the achievement of service levels and key measurement targets, ensuring high-quality, cost-effective services that drive business outcomes.

What kind of expertise is required for this position?

This role requires deep knowledge of Problem Resolution processes and expertise in accounts payable invoice resolution.

Are there opportunities for process improvement in this role?

Yes, the AP Problem Resolution Process Expert is expected to proactively identify improvement opportunities within the processes and procedures relevant to the function.

What responsibilities do AP Problem Resolution Process Experts have regarding invoice processing?

They are responsible for processing incoming invoices, including initial problem identification and resolution as well as producing transaction outputs.

Will the AP Problem Resolution Process Expert collaborate with other team members?

Yes, they may support other team members in process-related areas as outlined by the Team Leader.

Is there a requirement for timely and accurate task fulfillment in this role?

Yes, it is essential to ensure that daily activities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.

Could this role involve temporary leadership responsibilities?

Yes, the AP Problem Resolution Process Expert may temporarily back up or serve as the Team Lead when necessary.

What is expected in terms of customer service and compliance?

The role requires delivering customer-focused and compliant services through the adoption of efficient finance practices and technologies.

Are there specific skills or competencies required for this job?

Yes, candidates should demonstrate knowledge of relevant processes and procedures and exhibit competencies in problem resolution and transaction processing.

How does this role contribute to the overall business outcomes?

The AP Problem Resolution Process Expert plays a key role in delivering high-quality services and driving innovation and process improvements that lead to compelling business outcomes.

Capgemini

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.