Apple Specialist - Retail Customer Services and Sales (Seasonal)

Apple

Jun 17, 2024

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Leicester

Requirements

You have agility to learn new products and features with an interest in technology, particularly Apple products.
Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
You’re passionate about Apple and eager to share that passion with others.
You’re willing to learn and embrace Apple’s unique style of service.
You have strong people skills — you’re approachable, a good listener and empathetic.
You’re fluent in the local language.
Your work hours will be based on your availability and business needs and may vary week to week.

Responsibilities

As a Specialist, you’ll become highly skilled at uncovering customers’ needs, then following through with meaningful solutions. Not only are you the first person customers meet when they enter the store, but you’ll be the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. You’ll be provided with training to be successful. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.

FAQs

What is the role of an Apple Specialist in the retail environment?

As an Apple Specialist, you are responsible for discovering customers' needs and matching those needs with the appropriate products. You contribute to creating a unique customer experience and work collaboratively with your store team to foster a supportive and inclusive culture.

Is this position full-time or part-time?

The position offers flexibility and can be full-time, part-time, or part-time temporary, depending on your availability and the store's needs.

What qualities are important for an Apple Specialist?

An ideal Apple Specialist would have a passion for helping others, excellent communication skills, and the ability to foster a welcoming environment. Being a team player and having a genuine enthusiasm for Apple products is also essential.

What kind of training is provided for this role?

Apple provides comprehensive training to help you understand the products, customer service techniques, and how to effectively meet customers' needs, ensuring you are well-prepared for your role.

Are there opportunities for advancement in this role?

Yes, working as an Apple Specialist can serve as a foundation for career advancement within the company, as Apple values internal growth and offers numerous career development paths for motivated employees.

How does this role fit into the overall customer experience at the Apple Store?

The Apple Specialist plays a crucial role in shaping the customer experience by personalizing interactions, providing expert advice, and ensuring that every visitor leaves with the right product and a positive impression of Apple.

What is the work environment like at the Apple Store?

The work environment at the Apple Store is dynamic and customer-focused, encouraging teamwork and collaboration. There is a strong emphasis on creating a welcoming atmosphere where both customers and employees feel they belong.

Can seasonal employees become permanent staff after the season ends?

Yes, while seasonal positions are temporary, there is potential for outstanding employees to be considered for permanent roles based on performance and store needs.

What responsibilities would I have on a day-to-day basis as an Apple Specialist?

Your daily responsibilities would include engaging with customers, understanding their needs, recommending products, assisting with transactions, and working alongside your team to ensure a positive retail environment.

Apple

Technology

Industry

10,001+

Employees

1976

Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.