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Area Sales Manager (ASM) I - TRIANGLE

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Fifth Third Bank

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Banking & Finance
  • Raleigh
  • Quick Apply

AI generated summary

  • You need a high school diploma (college preferred), 2-4 years mortgage sales experience, knowledge of guidelines and regulations, strong leadership, communication, and analytical skills, and PC proficiency.
  • You will build referral relationships, manage a team of MLOs, monitor compliance and performance, conduct business reviews, enhance customer service, and recruit/train new loan officers.

Requirements

  • High school diploma or GED equivalent. Two/Four-year college degree preferred.
  • 2-4 years residential mortgage sales experience required.
  • In-depth knowledge of conventional, government, and portfolio guidelines.
  • Previous mortgage sales management experience required.
  • Knowledge of residential mortgage processing, underwriting and closing procedures.
  • Knowledge of federal lending regulations governing real estate lending.
  • Demonstrated leadership, organizational, teamwork, and customer service skills.
  • Must lead by example and have a high level of integrity.
  • Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
  • In-depth sales technique/sales coaching skills.
  • Strong desire to excel in a competitive environment.
  • Strong interpersonal and communication skills.
  • Strong analytical and problem-solving skills are required.
  • Excellent verbal, written, presentation, people, and diplomacy skills are required.
  • Ability to multi-task and to be flexible.
  • PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
  • Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Responsibilities

  • Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
  • Develop a sales culture and sales focused environment within team.
  • Develop and foster relationships with Financial Center personnel to build business and referrals.
  • Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
  • Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
  • Manage a team of at least 5 MLOs.
  • Manage personal and team production via local and Bancorp reporting and KPIs.
  • Hold business plan reviews with sales team.
  • Build strategic and tactical plans for driving volume growth in assigned area.
  • Participate in sales calls with MLOs.
  • Assist departmental management in identifying possible improvements in systems and procedures.
  • Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
  • Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
  • Monitor quality levels of loan originators to insure adherence to standards.
  • Serve as an intermediary for loan issues with processing manager and underwriting manager.
  • Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
  • Recruit, hire, and train new loan officers.

FAQs

What is the primary responsibility of the Area Sales Manager (ASM) I?

The primary responsibility of the Area Sales Manager (ASM) I is to oversee the origination of residential mortgage loans, manage a team of Mortgage Loan Originators (MLOs), and drive mortgage sales and cross-selling objectives.

What qualifications are required for this position?

Candidates are required to have a high school diploma or GED equivalent, with a preference for a two or four-year college degree. Additionally, 2-4 years of residential mortgage sales experience and previous mortgage sales management experience are necessary.

How many Mortgage Loan Originators (MLOs) will the Area Sales Manager be managing?

The Area Sales Manager will manage a team of at least 5 Mortgage Loan Originators (MLOs).

What kind of sales experience is necessary for this job?

A minimum of 2-4 years of residential mortgage sales experience is required, along with in-depth knowledge of conventional, government, and portfolio guidelines.

Are there any specific regulatory requirements for this position?

Yes, this position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

What are the essential skills needed for success in this role?

Essential skills include strong leadership, organizational, teamwork, customer service skills, strong interpersonal and communication skills, and the ability to analyze policies and procedures to maximize productivity while managing risk.

Is the Area Sales Manager responsible for recruiting new loan officers?

Yes, the Area Sales Manager is responsible for recruiting, hiring, and training new loan officers.

What type of environment does the Area Sales Manager need to foster within their team?

The Area Sales Manager needs to develop a sales culture and create a sales-focused environment within the team.

Will the Area Sales Manager have opportunities to participate in sales calls?

Yes, the Area Sales Manager will participate in sales calls with MLOs to support their efforts.

Where is this position located?

This position is located in Raleigh, North Carolina 27609.

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Fifth Third Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most. Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here. Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest. We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States. Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution.