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Army - Welfare Officer

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UK Ministry of Defence

18d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Government & Politics
    People, HR & Administration
  • Salisbury

AI generated summary

  • You need strong communication skills, emotional intelligence, IT proficiency, a UK driving license, and welfare experience, along with excellent organization and the ability to manage priorities.
  • You will provide welfare support, manage case files, advise command, liaise with agencies, and represent welfare interest at meetings while maintaining confidentiality and collaborating with the team.

Requirements

  • Organised, a good communicator with great interpersonal skills as well as a self-starter.
  • Strong communication skills, both verbal and written.
  • Sound IT Skills and with numerical and literacy skills.
  • Ability to work on own initiative and with minimal direction.
  • Excellent interpersonal skills and emotional intelligence – approachable, tactful, empathetic, diplomatic and non-judgemental.
  • High level of Emotional Intelligence (EQ) and ability to make a difference to peoples lives.
  • Remains calm whilst under pressure.
  • Understand the boundaries and confidentiality of each individual client.
  • Competent in the use of Microsoft IT applications.
  • Hold a valid UK Driving License.
  • Has the ability to manage competing priorities.
  • Enjoys working in an ever-changing environment and relish the challenge to respond quickly to emerging issues.
  • Highly motivated and strong organisational skills.
  • Previous welfare provision experience (Military or Civilian).

Responsibilities

  • Line management duties of one Civil Servant.
  • Providing primary welfare support and advice to all the units officers, soldiers, and their dependants.
  • When required brief the Commanding Officer (CO) and the Unit Chain of Command (CoC) on specific welfare cases, liaise with military and civilian welfare agencies on behalf of the CO and represent the Regt at Garrison / Brigade / Divisional welfare meetings.
  • Remain current in welfare policies and procedure and manage concise case files adhering to extant data protection policies. You will also be expected to assist in drafting and co-ordination of the CO’s welfare policy.
  • Conduct all work within the ‘Code of Confidentiality’.
  • Advise the CoC in its dealings with an individual and or general welfare issues in accordance with current policy.
  • Working collaboratively with the Unit Welfare Officer and the Military Unit Welfare Warrant Officer to enhance military operational effectiveness.
  • Represent the welfare team at Unit Health Committee (UHC) meetings and CO’s Orders Group in the absence of the UWO and undertake mandatory and skill gap training when required.
  • Act as the CO’s representative for welfare support, providing a focal point for all ranks, as well as the interface for dependants.
  • Act as a conduit on welfare matters and concerns between families and CoC in accordance with the code of confidentiality.
  • Establish and maintain links with external welfare support agencies and social services, child services and other agencies on behalf of the Regt.
  • Mandatory courses will be the UWO Pt 1&2 courses, Mental Fitness Certificate, Safeguarding and Domestic Violence awareness.
  • Be the first point of contact for staff including trainees and under 18s who may be suffering from mental health, wellbeing or struggling with any other issues that may affect their performance and ability to deliver.
  • You will be part of the welfare team, and you will be an integral part of the School’s Unit Health Committee forum discussing sensitive and medical in confidence issues.
  • You will bring a positive approach to wider site initiatives, including families’ days, military children’s events and community/charity events promoting collaborative working and networks enforcing the positive relationships we have with internal and external partners.
  • You will have the opportunity to work in a mixed team of military and civil servants as part of a wider team to provide advice, guidance and personnel support to the executive management and to Sub-Unit’s service personnel to protect and sustain military operational capability.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, with an expectation to be in the office at least 60% of the time (3 days a week).

What are the working hours for this position?

This position is advertised at 37 hours per week.

Is there an on-call duty requirement for this role?

Yes, you will be required to carry out out-of-hours duty cover from home via a mobile on a rota basis.

What are the key responsibilities of the Welfare Officer?

Key responsibilities include providing welfare support to officers, soldiers, and their dependents, line management of a Civil Servant, liaising with welfare agencies, and maintaining confidentiality on welfare matters.

What qualifications or experience are required for this position?

Essential skills include strong communication skills, IT proficiency, emotional intelligence, and the ability to work independently. Previous welfare provision experience is desirable.

What kind of training is required for this role?

Mandatory courses include Unit Welfare Officer courses, Mental Fitness Certificate, Safeguarding, and Domestic Violence awareness.

Are there opportunities for professional development?

Yes, there are opportunities for personal and professional development, including working towards membership of a professional body or undertaking a modern apprenticeship.

Does this role require a driving license?

Yes, a valid UK Driving License is required for this position.

What type of benefits does the Ministry of Defence offer?

Benefits include 25 days paid annual leave, a competitive pension scheme, access to the Employee Assistance Programme, enhanced parental leave, and free gym access.

Can I apply if I require a visa to work in the UK?

No, this role is not open to applications from individuals who will require sponsorship under the points-based system.

What is the selection process for this position?

The selection process includes assessment of behaviours and personal statements, with scenario-based questions during the interview.

Is there support for employees with disabilities?

Yes, the Civil Service has a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

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UK Ministry of Defence

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Defence & Aerospace
Industry
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Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State