Artisan

CHANEL

Jan 27

Applications are closed

Job
Full-time
Senior Level
Customer Relations
Zurich

Requirements

Technical professional degree in craftsmanship with a specialization preferably in leather goods and/or custom jewellery-making
Craftsmanship know-how, with a solid experience in leather goods’ finishing operations and repairs: cleaning, stripping, filling, dyeing, polishing
Expertise in jewellery or custom jewellery is a plus
Ability to use a sewing machine to repair leathergoods
Ability to identify problems with problem-solving skills with strong service mindset
Ability to engage and communicate with clients and internal team on service and technical part development
Careful, meticulous, with a strong Fashion consciousness
Challenge-oriented, ability to appreciate the beauty and quality of a luxury product
Team spirit
Autonomy with a hands-on and self-motivated personality
Computer-literate, or willing to learn
German speaker and a good level in English. French is a plus.

Responsibilities

Checks products’ technical diagnosis and authenticity
Analyze the repair to be made, and checks the requested repair’s information conformity
Provide technical diagnosis and tips to repair claim or customer complaint
Checks the product’s authenticity and identifies possible signs of counterfeiting
In case of a counterfeit, informs the lead of CHANEL & moi – Les Ateliers
Decide if the piece can be repaired in Les Ateliers, or should be sent at the Regional Repair Center and ensure the follow up in direct contact with the Repair Center
Repairs all products according to the repair sheets, CHANEL’s quality standards and the established lead time (that includes leather goods and custom jewellery)
Perform technical repairs for fashion accessories according to company repair standards and requirements such as:
Simple/complex Stitch
Replace shoulder strap/handle
Replace Zipper/slider/puller
Edge dying
Replace eyelet/clasp/press stud and all other metal parts
Replace strass/pearl/other ornament or accessory
Rethread bracelet/necklace (CJ)
Other repair service to recover product functionality
Other adhoc repair when necessary
If needed, makes all necessary stitches with a sewing machine, as well as hand-made stitches
Do final repair process and accurate input in system
Successfully complete all related training session in Artisan Community with certified badge
Self-monitors his/her repair’s quality: dismantling, gluing, laminating, flat or in-volume assembly operations
Ensure repair quantity and quality meet service lead time, and productivity targets
Support repair tools/equipment sourcing and purchase when necessary
Support the inventory control, sourcing, replenishment of spare parts
Be able to bring an expert diagnosis to the client
Directly communicate with client to deliver technical information for some special case
Showcasing CHANEL savoir-faire in Les Ateliers
Demonstrate confidence with expressing CHANEL quality commitment and durability promise

FAQs

What is the job title for this position?

The job title is Artisan.

Where is the Artisan position based?

The position is based in Zurich.

When does the Artisan position begin?

The Artisan position is a permanent contract beginning June 2025.

Will there be any training for this position?

Yes, there will be a few months of training to be spent abroad in Paris and London before onboarding in Les Ateliers.

What are the primary responsibilities of the Artisan?

The primary responsibilities include product checking, performing repairs on leather goods and custom jewelry, quality control, spare part management, and ensuring a client-centric approach.

What kind of products will the Artisan be repairing?

The Artisan will be repairing handbags, small leather goods, and custom jewelry pieces according to CHANEL’s quality standards.

What qualifications are required for the Artisan role?

A technical professional degree in craftsmanship, preferably with a specialization in leather goods and/or custom jewelry-making, is required, along with experience in repairs and craftsmanship know-how.

Is craftsmanship in jewelry a requirement for this position?

Expertise in jewelry or custom jewelry is a plus but not a strict requirement.

What language skills are needed for this position?

The Artisan should be a German speaker with a good level of English; French is a plus.

Is experience with sewing machines necessary for this role?

Yes, the ability to use a sewing machine to repair leather goods is required.

What skills are valued for the Artisan position?

Skills valued for the Artisan position include problem-solving abilities, strong service mindset, communication skills, attention to detail, and a passion for fashion and luxury products.

Is teamwork important in this position?

Yes, team spirit is one of the important qualities for the Artisan role.

Will the Artisan need to monitor their own repair quality?

Yes, self-monitoring of repair quality is a key responsibility of the Artisan.

What software skills are required for the Artisan position?

The Artisan should be computer-literate or willing to learn.

CHANEL

Retail & Consumer Goods

Industry

10,001+

Employees

1910

Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.