FAQs
What is the job title for this position?
The job title is Artisan.
Where is the Artisan position based?
The position is based in Zurich.
When does the Artisan position begin?
The Artisan position is a permanent contract beginning June 2025.
Will there be any training for this position?
Yes, there will be a few months of training to be spent abroad in Paris and London before onboarding in Les Ateliers.
What are the primary responsibilities of the Artisan?
The primary responsibilities include product checking, performing repairs on leather goods and custom jewelry, quality control, spare part management, and ensuring a client-centric approach.
What kind of products will the Artisan be repairing?
The Artisan will be repairing handbags, small leather goods, and custom jewelry pieces according to CHANEL’s quality standards.
What qualifications are required for the Artisan role?
A technical professional degree in craftsmanship, preferably with a specialization in leather goods and/or custom jewelry-making, is required, along with experience in repairs and craftsmanship know-how.
Is craftsmanship in jewelry a requirement for this position?
Expertise in jewelry or custom jewelry is a plus but not a strict requirement.
What language skills are needed for this position?
The Artisan should be a German speaker with a good level of English; French is a plus.
Is experience with sewing machines necessary for this role?
Yes, the ability to use a sewing machine to repair leather goods is required.
What skills are valued for the Artisan position?
Skills valued for the Artisan position include problem-solving abilities, strong service mindset, communication skills, attention to detail, and a passion for fashion and luxury products.
Is teamwork important in this position?
Yes, team spirit is one of the important qualities for the Artisan role.
Will the Artisan need to monitor their own repair quality?
Yes, self-monitoring of repair quality is a key responsibility of the Artisan.
What software skills are required for the Artisan position?
The Artisan should be computer-literate or willing to learn.