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Assistant Boutique Manager

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L'occitane Group

15d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need 3+ years in retail management, strong leadership, excellent customer service, proactive selling skills, team player mentality, reliability, and a positive attitude to meet KPIs.
  • You will support daily operations, conduct customer demonstrations, manage stock, drive sales, mentor staff, ensure top-notch service, and uphold company values while coordinating schedules and training.

Requirements

  • - A love of retail, demonstrated by 3 year’s plus of retail management experience
  • - Excellent customer service skills
  • - Strong leadership qualities
  • - Confident and effective communication and listening skills
  • - Able to demonstrate pro-active selling ability
  • - Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • - Able to work effectively in a team
  • - Reliable, honest and flexible
  • - Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • To support the Boutique Manager in all day to day operational and personnel responsibilities.
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
  • Support the Boutique with security and general Health & Safety management & monitoring
  • To drive KPI’S and drive results in order to reach and exceed targets.
  • Understanding of different market types and customers
  • To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
  • To embrace virtual social selling & looking for opportunity to drive the business forward digitally
  • To lead by example and to support and mentor all new store employees during their induction & probationary period.
  • To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
  • To coach & develop all team members wherever necessary and encourage self-development
  • Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
  • Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • To maintain good working relationships with Centre management/ BID teams.
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What is the contract type for the Assistant Boutique Manager position?

The contract type for the Assistant Boutique Manager position is permanent.

How many hours per week is this role?

This role requires 37.5 hours of work per week.

What are the main responsibilities of the Assistant Boutique Manager?

The main responsibilities include supporting the Boutique Manager in operational and personnel tasks, providing customer demonstrations, managing visual merchandising, driving sales, and reporting on performance metrics.

What kind of experience is required for this role?

A love of retail demonstrated by 3 years or more of retail management experience is required for this role.

What skills are essential for the Assistant Boutique Manager?

Essential skills include excellent customer service skills, strong leadership qualities, effective communication and listening skills, proactive selling ability, and a positive and flexible attitude.

Are there any additional benefits provided to employees?

Yes, additional benefits include a discretionary company bonus scheme, enhanced maternity and paternity leave, monthly product allocation, a discount scheme, and more.

Does L’Occitane offer training opportunities for employees?

Yes, L’Occitane provides online learning platforms for personal development and encourages self-development among team members.

Is experience with digital sales important for this position?

Yes, demonstrating an understanding of virtual social selling and looking for opportunities to drive the business forward digitally is an important aspect of the role.

How does L’Occitane support professional growth?

L’Occitane supports professional growth through personal development programs, opportunities to participate in project work, and a commitment to maintaining good working relationships with team members.

Is L’Occitane committed to diversity and inclusion?

Yes, L’Occitane is an equal opportunities employer committed to creating a diverse and inclusive workplace free from discrimination and harassment.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.