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Assistant Director - Culture, Customer and Residents

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Hatched Recruitment Group

Nov 12

  • Job
    Part-time
    Senior & Expert Level
  • Customer Relations
    Government & Politics
  • Kingston upon Hull

AI generated summary

  • You must provide operational leadership in culture, customer experience, community involvement, and safety, manage contracts and relationships, and drive service transformation within budget.
  • You will lead service areas in culture, customer experience, and community involvement, managing contracts, grants, and partnerships while driving customer improvement and engagement strategies.

Requirements

  • Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.
  • Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks.
  • Overseeing Community Grants, commissioning and other community resources and funding.
  • The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.
  • Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan.
  • Lead the effective commercial commissioning and implementation of contracts for the services within the remit of the role, including VCSE IAG, customer services and cultural services.
  • Manages the relationship with Voluntary and Community sector, Arts Council and other key partners and stakeholders.
  • Leads on ensuring robust contract management and service delivery arrangements are in place and which support community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion.
  • Works effectively with interdependent internal services and voluntary, community and statutory services to ensure our Strengthening Communities Strategy is delivered in accordance with the Council Plan.
  • To drive an overall approach to relevant service delivery, delivering the transformation of services, and effectively managing resources within allocated budgets and financial targets.
  • Lead on development of new ways to connect, communicate and engage with customers and communities that supports a shared understanding of priorities and shapes the future of Kingston and builds the Councils reputation & leadership impact.
  • Maximises the impact of all aspects of Kingston's creative and cultural heritage and supports the development of the borough's cultural strategy.
  • Exploits opportunities to develop alternative delivery models with communities and stakeholders that generate income, enable independence and reduce council subsidy across services i.e. early help and prevention model

Responsibilities

  • Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.
  • Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks.
  • Overseeing Community Grants, commissioning and other community resources and funding.
  • The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.
  • Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan.
  • Lead the effective commercial commissioning and implementation of contracts for the services within the remit of the role, including VCSE IAG, customer services and cultural services.
  • Manages the relationship with Voluntary and Community sector, Arts Council and other key partners and stakeholders.
  • Leads on ensuring robust contract management and service delivery arrangements are in place and which support community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion.
  • Works effectively with interdependent internal services and voluntary, community and statutory services to ensure our Strengthening Communities Strategy is delivered in accordance with the Council Plan.
  • To drive an overall approach to relevant service delivery, delivering the transformation of services, and effectively managing resources within allocated budgets and financial targets.
  • Lead on development of new ways to connect, communicate and engage with customers and communities that supports a shared understanding of priorities and shapes the future of Kingston and builds the Councils reputation & leadership impact.
  • Maximises the impact of all aspects of Kingston's creative and cultural heritage and supports the development of the borough's cultural strategy.
  • Exploits opportunities to develop alternative delivery models with communities and stakeholders that generate income, enable independence and reduce council subsidy across services i.e. early help and prevention model.

FAQs

What is the primary role of the Assistant Director - Culture, Customer and Residents?

The primary role is to provide inspirational and operational leadership for the areas of Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety Service.

What are the key responsibilities associated with this position?

Key responsibilities include leading the commissioning and implementation of contracts for various services, managing relationships with key partners, ensuring effective service delivery, driving customer improvement strategies, and developing new ways to engage with communities.

Will there be opportunities to manage community grants and contracts?

Yes, the role involves overseeing community grants, commissioning, and other community resources and funding.

How does this role contribute to community cohesion?

The Assistant Director ensures robust contract management and service delivery arrangements that support community cohesion and the council's commitment to valuing diversity.

Is there a focus on collaboration with community and voluntary sector organizations?

Yes, the role involves working with interdependent internal services and community, voluntary, and statutory services to deliver the Strengthening Communities Strategy.

What kind of strategies will the Assistant Director be expected to lead on?

The Assistant Director will lead the implementation of a Customer Improvement Strategy and Plan, which includes overseeing the council's strategic customer service strategies and contact center operations.

Will the role require developing new delivery models for services?

Yes, the role focuses on exploring alternative delivery models with communities and stakeholders that can generate income and reduce council subsidy across services.

How does this position impact Kingston's cultural strategy?

The role maximizes the impact of Kingston's creative and cultural heritage and supports the development of the borough's cultural strategy.

Is experience with contract management important for this role?

Yes, experience with robust contract management and service delivery arrangements is crucial for ensuring positive outcomes from the services managed.

What kind of budget management responsibilities will this role entail?

The Assistant Director will be responsible for managing resources within allocated budgets and financial targets while delivering transformation in services.

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Hatched Recruitment Group

Where STEM Talent Takes Flight

Human Resources
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Hatched Recruit is a recruitment agency specializing in connecting top talent with organizations across various sectors. Their ultimate mission is to simplify and enhance the hiring process, ensuring that both candidates and employers find the perfect fit. By focusing on personalized service and deep industry knowledge, they aim to build lasting relationships that benefit all parties involved. Their purpose is to empower businesses by providing access to skilled professionals while helping candidates achieve their career goals in an efficient and supportive manner.