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Assistant Director of Front Office - Signia by Hilton San Jose

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Hilton

12d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • San Jose

AI generated summary

  • You should have at least two years of hospitality management experience and flexibility with your schedule. Experience in Union and Luxury operations is highly preferred.
  • You will oversee Front Office operations, manage team performance, monitor guest satisfaction, implement marketing strategies, handle VIP services, resolve guest issues, and ensure team training.

Requirements

  • - At least two years of hospitality management experience with schedule flexibility.
  • - Experience with Union and Luxury operations is highly preferred.

Responsibilities

  • - Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • - Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • - Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
  • - Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • - Run and complete daily reports, analyze data and make decisions based on data
  • - Resolve guest issues and concerns to guest satisfaction
  • - Recruit, interview and train team members

FAQs

What are the primary responsibilities of the Assistant Director of Front Office?

The primary responsibilities include assisting in the direction and administration of all Front Office operations, monitoring team member performance, overseeing the VIP process, initiating marketing up-selling techniques, resolving guest issues, and recruiting and training team members.

What qualifications are required for the Assistant Director of Front Office position?

The ideal candidate will have at least two years of hospitality management experience, with a preference for experience in Union and Luxury operations.

What is the salary range for this position?

The annual salary range for the Assistant Director of Front Office role is $90K - $95K, based on applicable and specialized experience and location.

What kind of benefits does Hilton provide to its employees?

Hilton offers a comprehensive benefits package that includes medical insurance, mental health resources, paid time off, a travel discount program, parental leave, a matching 401(k), an employee stock purchase program, educational credentials access, career growth opportunities, and recognition programs.

Is experience with Union operations preferred for this role?

Yes, experience with Union and Luxury operations is highly preferred for the Assistant Director of Front Office position.

What is the work environment like at Hilton?

Hilton emphasizes a diverse and inclusive environment that supports the mental and physical well-being of all team members, fostering a workplace culture that focuses on exceptional guest experiences.

How does Hilton support career development for its employees?

Hilton provides access to a wide variety of educational credentials, opportunities for career growth and development, and Team Member Resource Groups to support continuous learning and advancement.

Will the Assistant Director of Front Office be involved in guest satisfaction?

Yes, the Assistant Director of Front Office will monitor service and satisfaction trends, evaluate and address issues, and resolve guest issues and concerns to ensure guest satisfaction.

Does Hilton offer flexible scheduling for this position?

Yes, schedule flexibility is a requirement for the Assistant Director of Front Office role.

What attributes are sought in candidates for this position?

Candidates should demonstrate attributes such as quality, productivity, dependability, customer focus, and adaptability, in addition to the company's core values.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay